Human Resources Advisor

1 week ago

Toronto, Ontario, Canada The Portfolio Group Full time

As an
HR & Employment Relations Advisor
, you will provide expert, commercially focused HR guidance to a diverse and expanding client portfolio. This primarily office-based, phone-centric role requires strong technical HR expertise, sound judgment, and confidence in managing complex and sensitive employee relations issues.

You will advise clients on a broad range of HR matters—from everyday employee management concerns to high-risk and intricate cases—while fostering trusted advisory relationships and delivering an outstanding client experience.

Work environment: 5 days in office, Downtown Toronto off King and Union station

Compensation Range:
$65,000–$75,000, commensurate with experience.

Key Responsibilities

  • Serve as a primary point of contact, delivering expert advice on complex HR and employment relations matters, including terminations, disciplinary actions, and performance management
  • Conduct detailed client consultations, providing practical, strategic, and compliant solutions to challenging HR issues
  • Apply subject-matter expertise to educate and empower clients with best practices, legislative guidance, and compliance updates
  • Lead high-level client discussions, offering insights and recommendations aligned with employment legislation and business objectives
  • Review and assess client documentation to deliver tailored advice consistent with employment law and contractual requirements
  • Manage complex HR cases end-to-end, from initial consultation through resolution, while building strong and trusted client relationships
  • Maintain up-to-date knowledge of employment legislation, case law, and HR best practices through continuous professional development
  • Consistently meet or exceed KPIs and SLAs, with a strong focus on quality, accuracy, and first-call resolution
  • Accurately document all advice, case notes, and client interactions in Salesforce and related systems
  • Adhere to internal escalation procedures and exercise discretion when handling sensitive or high-risk matters
  • Participate in ongoing training to ensure technical expertise remains current and robust

What You Bring

  • CHRP, CPHR, or CHRL designation
  • Minimum of 2+ years' experience in HR or employment relations
  • Demonstrated ability to perform effectively in a fast-paced, performance-driven environment
  • Excellent verbal and written communication skills
  • Strong organizational abilities with the capacity to manage multiple priorities
  • Experience in a KPI- or target-driven environment (shared services experience is an asset)
  • Self-motivated, resilient, and solutions-focused approach
  • A strong commitment to delivering exceptional client service

Perks and Benefits

  • Day off on your birthday
  • Enhanced Benefits with Health and Dental Coverage
  • We offer a Registered Retirement Savings Plan (RRSP) Matching Program
  • Downtown Location
  • Vacation Days increase after 2 and 5 years' service

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