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Keyholder (Team Leader) - Pointe-Claire
3 weeks ago
Nespresso est engagé à vous offrir un café durable d'exception à la maison. Avec chaque tasse, on élève les moments café en mouvement, avec goût et intention. Cultiver le café comme un art, pour faire croître le meilleur en chacun de nous.
Pourquoi vous devriez vous joindre à nous
- Salaire compétitif ($21.75/h)+ Bonus trimestriel
- Machine à café gratuite + Crédit Nespresso mensuel
- Rabais exclusifs aux employés
- Ensemble complet d'avantages de rémunération globale, y compris les prestations de santé et de soins dentaires qui débutent dès le premier jour (y compris les massages, le plan de pension avec contribution de l'employeur, la couverture de la santé mentale, des prestations d'affirmation de genre et le compte de dépenses de santé)
- Compte de dépenses personnel
- Excellents programmes de formation et de perfectionnement
- Possibilités de croissance
- Régime de retraite égalé par l'entreprise
- Café illimité gratuit pendant les quarts de travail
- Et bien plus encore
Résumé du poste
Nous sommes à la recherche d'un·e chef d'équipe à temps plein à note équipe. L'individu occupant ce rôle sera chargé d'agir en tant qu'ambassadeur·ice de la marque Nespresso tout en assurant l'excellence opérationnelle ainsi qu'une expérience client impeccable. De plus, vous jouerez un rôle essentiel dans la croissance des ventes et l'atteinte de nos objectifs de vente.
Un jour dans la vie d'un chef d'équipe
- Informer et former l'ensemble de l'équipe par rapport aux principaux objectifs et diverses attentes;
- Analyser les rapports de KPI (indicateurs clés de performance) et encadrer l'équipe pour atteindre les mesures avec succès;
- Assurer une communication efficace avec l'équipe et la direction du magasin;
- Fournir une expérience de marque positive pour toutes les parties prenantes;
- Diviser de façon efficace le temps entre les tâches administratives et le service à la clientèle.
Ce qui vous permettra de réussir dans le poste
- La maîtrise de l'anglais et du français est requise pour ce poste. Le rôle implique des interactions quotidiennes avec une clientèle bilingue, nécessitant une compétence en anglais pour fournir un service de haute qualité et répondre aux besoins de communication de nos clients.
- Être passionné par le café, le développement durable et avoir le désir d'élargir ses connaissances sur les cafés Nespresso,
- Avoir 2-3 ans d'expérience dans la gestion d'équipe et dans un environnement de vente au détail à haut volume
- Maîtrise de Microsoft Office et des logiciels d'inventaire
- Avoir une compréhension et expérience appliquée dans la gestion des KPI
- Démontrer une gestion efficace du temps et fortes compétences analytiques
- Capacité de rester debout pendant une journée de travail entier et de soulever à plusieurs reprises un maximum de 23 kilogrammes.
Nespresso est un employeur engagé envers la diversité et l'inclusion qui promeut l'égalité des chances. Si vous êtes sélectionné pour participer au processus de recrutement, veuillez informer les ressources humaines de tout accommodement dont vous pourriez avoir besoin. Nestlé travaillera avec vous dans le but de garantir que vous êtes en mesure de participer pleinement au processus.
Les candidatures seront considérées au fur et à mesure de leur réception.
Nespresso Canada, une division de Nestle Canada
REIMAGINE WHAT COFFEE CAN BE...
At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.
What about you? Join the Nespresso team And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.
Here's why we think you should choose us:
- Competitive wage (21.75/hr)+ Quarterly Bonus
- Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer's contribution, mental health coverage, Gender Affirmation Benefit and Health Spending Account)
- Lifestyle Spending Account
- Free coffee machine + Monthly Nespresso credit
- Exclusive employee discounts
- Excellent training and development programs
- Growth opportunities
- Company matched pension plan
- Free unlimited coffee during working shifts
- And much more
Position summary
We are looking for a fulltime Team Leader to join our team This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.
A day in the life
- Debriefing team on key objectives and deliverables;
- Analyzing KPI reports and coaching team to successfully hit metrics;
- Ensuring effective communication with team and store management;
- Creating positive brand experience for all stakeholders;
- Balancing time between administrative and customer service tasks.
What will make you successful
- Bilingualism in English and French is required for this position. The role involves daily interactions with a bilingual clientele, requiring proficiency in English to provide high-quality service and meet the communication needs of our customers.
- Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
- 2-3 years' experience driving sales and leading a team in a high-volume retail environment
- Proficiency in Microsoft Office and inventory software
- Demonstrated excellence in understanding and driving KPIs
- Effective time management and analytical skills
- Ability to stand for an entire working day and to repeatedly lift a maximum of 23 kgs.
Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.
Candidates will be considered as they apply.
Nespresso Canada, a division of Nestle Canada