Assistant General Manager

Assistant General Manager - Design-Build Division

The Assistant General Manager is responsible for the leadership, organization, and performance of DLC's Design-Build (DB) division and contributes to overall business operations. This role bridges strategic planning with day-to-day execution, ensuring operational efficiency, project profitability, and alignment across sales, design, field operations, and finance teams.

This position oversees sales pipelines, design workflows, invoicing, and project tracking within the DB division, while supporting company-wide initiatives such as acquisitions, budgeting, forecasting, and systems improvement. The Assistant General Manager acts as a key liaison between field operations, senior management, and executive leadership.

Education & Experience

• Minimum 5+ years of experience in operations or management (landscaping, construction, or service industries preferred)
• Undergraduate degree in Business, Commerce, or Administration, or a Business Management certificate (considered an asset)
• Demonstrated experience in financial oversight, vendor negotiations, and project delivery
• Proven ability to manage multi-department teams including sales, field operations, administration, and design

Job Requirements & Skills

• Advanced proficiency in Microsoft Office Suite
• Working knowledge of landscaping, hardscape, and plant materials (asset)
• Familiarity with accounting and project management tools such as QuickBooks, Smartsheet, LMN, Bluebeam, AutoDesk Takeoff, and CAD (asset)
• Highly organized, analytical, and detail-oriented
• Strong leadership, coaching, and communication skills
• Proven ability to identify inefficiencies and implement process improvements
• Ability to manage multiple priorities and deadlines in a fast-paced environment

Key Responsibilities

Sales & Business Development

• Lead and manage sales and design teams to maintain a strong pipeline and improve conversion rates
• Establish weekly sales objectives and generate performance reports
• Track client follow-ups and oversee maintenance contracts

Project Planning & Execution

• Develop and maintain construction schedules, ensuring milestones and budgets are achieved
• Allocate labor, equipment, and materials efficiently across job sites
• Monitor project progress, prepare reports, and implement corrective actions as required
• Ensure compliance with all tender requirements, local regulations, and provincial standards
• Drive continuous improvement by identifying and resolving operational inefficiencies

Financial & Cost Control

• Oversee budgeting, forecasting, and financial performance reviews
• Review and approve purchase invoices, job costing, and expenditure accuracy
• Reconcile job costing reports and monitor project financial performance
• Lead vendor pricing negotiations and manage purchasing contracts
• Collaborate with the Controller and finance team on P&L analysis and KPI tracking
• Prepare and present financial and operational reports to the CEO and COO

People & Performance Management

• Provide leadership, mentorship, and performance guidance to Field Managers, Designers, and Office Staff
• Manage HR escalations and address high-level employee concerns
• Establish and monitor measurable performance metrics across departments
• Foster collaboration between field operations, office teams, and executive leadership

Client & Stakeholder Coordination

• Liaise with clients, architects, engineers, and vendors to ensure effective design and material coordination
• Approve and monitor purchasing activities for both Design-Build and Maintenance divisions

Job Type

• Full-time
• In-person

Benefits

• Dental care
• Paid time off
• On-site parking