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Service Branch Manager
2 weeks ago
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to workJob Summary The Service Branch Manager is responsible for the overall performance and success of the Sudbury Branch, including Fire Systems & Alarms, VFSS, Fire & Life Safety Emergency Equipment, Respiratory, Instrumentation, Fall Arrest, T&C, and Rentals. The role also supports branch-wide product and distribution needs.Success in this position is rooted in:Strong leadership and development of the Sudbury technician team and collaboration with service administration.Effective management of productivity and financial performance.Building strong customer relationships and meeting service expectations.Planning, executing, and driving accountability across the branch.Ensuring safety, quality assurance, and compliance standards are consistently met.Main ResponsibilitiesThe key areas of responsibility are:Ensure the branch has the facilities, equipment, and staffing needed to deliver inspections, maintenance, and installations for life safety and fire protection systems.Continuously improve operational efficiency and effectiveness.Maximize technician labour efficiency, manage service-related costs, and oversee revenue streams including subcontracted labour, training partners, parts sales, and project support.Maintain high standards of professionalism, service quality, and technical performance through field technicians.Partner with Sales to identify opportunities and support service growth.Collaborate with Supervisors, design specialists, and others on quoting, contracts, bids, tenders, and project execution.Serve as a technical resource for customers and internal teams.Foster a positive environment where technicians share leads and opportunities.Work closely with the Regional Admin Manager to ensure effective scheduling and strong customer service.Oversee accurate and timely processing of work orders, reports, and invoices.Coach and mentor the admin team to gather accurate information and guide customers toward appropriate service solutions.Ensure technicians and supervisors have the training, tools, and resources required to perform work effectively.Establish performance benchmarks and evaluate team results.Plan, deploy, and audit technical and internal training programs aligned with branch goals.Provide ongoing in-field and remote coaching.Review system designs to reduce customer risk and cost.Maintain accurate records to meet customer and contractual requirements.Oversee tools, inventory, vehicles, trailers, and facility maintenance.Ensure all Health & Safety obligations are met and promote an accident-free workplace.Implement and monitor site-specific safety protocols.Support regional and national service teams, Fire Systems groups, and cross-functional initiatives.Perform additional duties as assigned.Job Requirements4-5+ years of experience in the fire & life safety service industry (5+ preferred).Experience leading or supervising a service team.Strong background in customer relations, communication, and negotiation.Ability to work effectively with internal stakeholders, customers, vendors, and H&S/quality teams.Strong judgment, diplomacy, and problem-solving skills in complex situations.Ability to analyze information, make decisions based on exceptions, and adapt to frequent changes.Comfort working under pressure while maintaining a balanced, professional approach.Choose the Safe Way, AlwaysThis role requires frequent travel to customer sites, where working conditions and environments will vary. The Service Branch Manager must model safe work practices at all times and mentor team members to consistently choose the safe way.Levitt-Safety is committed to the principle of employment equity in the workplace and ensures that our practices of hiring are based on qualifications and ability. We invite all applicants, including persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities. We understand that experience comes in many forms and encourage applications from diverse backgrounds. If you require any accommodation in the application process, please contact us at - in the application. We will review applications as they are received and look forward to hearing from you.
