Resolution Specialist, Collections

2 weeks ago

Toronto, Ontario, Canada First National Financial LP Full time

We are hiring
a Resolution Specialist, Collections
Reporting To
Manager, Collections

Full-Time/Part- Time
Full-time

Posting Date
November 21, 2025

Closing Date
December 5, 2025

Hours Of Work
8:30 a.m. – 5:00 p.m.

Grade
Office Location:

6

Toronto

Great location Steps away from the main public transit station

What We Offer
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities

  • Eligibility for benefits is dependent on the terms of employment

The Opportunity
Reporting to the Manager, the Resolution Specialist is responsible for ensuring all arrears are dealt with on a timely basis and in accordance with company policy.

How You Will Contribute

  • Investigation of delinquent accounts in assigned portfolio
  • Collection/administration of portfolio
  • Minimize exposure to monetary losses or damage to investors and corporate image
  • Assist clients in budgeting and planning to correct existing and avoid future delinquency
  • Assessment and collection of fees
  • Review bankruptcy and consumer proposals and filing proof of claim when required
  • Collection of common expenses, strata liens, tax and utility arrears
  • Set up of arrears settlement payments
  • Process new PAC information
  • Provide credit ratings and mortgage verifications
  • Collection of deficiency balances on discharged mortgages
  • Adhere to policies /procedures to ensure AML requirements are met, when applicable.

The Experience You Need

  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving skills
  • Team player who also works well independently
  • Able to meet deadlines
  • Competency in MS Office; capacity to learn new technologies/systems
  • Shift work will be required

Working Environment And Physical Demands Analysis

  • Office environment
  • Periods of high volume with tight timelines
  • Long periods of stationary position/sitting
  • Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
  • Long periods of time in viewing a computer screen
  • Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

  • Competitive Compensation
  • Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
  • Hybrid working environment
  • Extensive training programs to set our employees up for success
  • Modern office environment conducive to collaboration
  • Supportive teamwork culture
  • Opportunities to give back to the communities and work through events focused on a variety of charities
  • Ongoing social events throughout the year

The Team You'll Join
Founded in 1988, First National is one of Canada's largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada's largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.
First National is proud to be an
equal
opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at

should you need an accommodation at any point in the recruitment process.

#FNLOON

  • Workplace Resolution Specialist

    2 weeks ago

    Toronto, Ontario, Canada Toronto Police Service Full time

    Posting Title: Workplace Resolution SpecialistJob ID #: 7658Salary: $112,397 - $130,067Shift: DaysHours: 35.00Location: Toronto Police Headquarters (40 College Street)Department: Respectful WorkplaceVacancies: 1Job Code: A11CEAOpening Date: December 8, 2025Must Apply By: January 16, 2026Our Mindset ~ Our Connections ~ Our Impact ~ Our DevelopmentService at...

  • Collections Specialist

    3 days ago

    Toronto, Ontario, Canada Financial Debt Recovery Limited (FDR) Full time

    Company DescriptionFinancial Debt Recovery Limited (FDR) is a Canadian-owned company established in 1991, specializing in corporate credit and receivable management services. As a pioneer in the Canadian Receivable Management Industry, FDR combines the strengths of a Contingency Collection Agency and a Debt Purchaser to provide strategic and effective...

  • Credit & Collections Specialist Senior

    6 days ago

    Toronto, Ontario, Canada Elevance Health Full time

    Anticipated End Date: Position Title:Credit & Collections Specialist SeniorJob Description:Credit and Collections Specialist Senior Location: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured...

  • Credit & Collections Specialist Senior

    6 days ago

    Toronto, Ontario, Canada Elevance Health Full time US$20 - US$31

    Anticipated End Date: Position Title:Credit & Collections Specialist SeniorJob Description:Credit & Collections Specialist SeniorLocation: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured...

  • Collections Specialist 2: Birds

    1 week ago

    Toronto, Ontario, Canada Royal Ontario Museum Full time

    WHO WE AREOpened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a...

  • Collections Supervisor

    2 days ago

    Toronto, Ontario, Canada Toyota Motor Corporation Full time

    Job Description Collections SupervisorAbout Toyota Financial ServicesToyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the...

  • Labour Relations Specialist

    2 weeks ago

    Toronto, Ontario, Canada Powerline Plus Ltd. Full time

    Company Description: Powerline Plus Ltd., a subsidiary of MYR Group Inc., specializes in delivering professional electrical construction, design, and engineering solutions throughout the greater Toronto area. Our expertise spans overhead and underground distribution, substations, civil construction, and commercial, residential, and clean energy services. We...

  • Accounts Receivable/Cash Collections Specialist

    3 days ago

    Toronto, Ontario, Canada Bioventus Full time

    Are you ready to work for a more active world?At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...

  • Health and Safety Specialist

    3 days ago

    Toronto, Ontario, Canada March of Dimes Canada Full time

    Health and Safety Specialist - (FT) - National Office (Toronto)You'll feel great about a career with March of Dimes CanadaAt March of Dimes Canada,our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we're dedicated to being Canada's leading service provider, resource, and advocate, empowering people...

  • Mediator Specialist

    2 weeks ago

    Toronto, Ontario, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

    Back to search resultsApply By: Monday, January 26, :59 pm ESTMediator SpecialistJob ID:237175Posting status:OpenOrganization:Ministry of Labour, Immigration, Training and Skills DevelopmentDivision:Labour Relations Solutions Division - Dispute Resolution ServicesCity:TorontoPosition(s) language:Both English and bilingualJob term:3 Permanent, 1 TemporaryJob...