Retail Store Manager

1 week ago

Sydney, New South Wales, Canada People HUB Full time A$80,000 - A$120,000 per year
Introduction

About Jurlique

About the Role

As the Retail Store Manager, you'll take the lead across all aspects of our retail and spa operations—from driving sales to building a high-performing team and creating unforgettable customer experiences. You'll bring a hands-on leadership style, a passion for premium skincare, and a focus on empowering your team to achieve results aligned with Jurlique's values and vision.



Description

Key Responsibilities

Customer Experience & Sales

Deliver the signature Jurlique experience with warmth, expertise, and authenticity.Inspire and coach your team to meet and exceed sales targets and KPIs.Educate customers about our heritage, product benefits, and spa rituals.Promote the Jurlique Insiders Program to build customer loyalty.Maintain high service standards and a welcoming, solution-focused environment.

Team Leadership & Development

Lead, develop, and mentor your team to foster a culture of performance and respect.Drive team engagement through coaching, regular 1:1s, and clear communication.Oversee recruitment, onboarding, performance reviews, and succession planning.Champion Jurlique Mindsets & Behaviours through everyday leadership.

Operations & Administration

Manage daily operations, spa bookings (via Timely), and visual merchandising.Ensure compliance with WHS, stock management, and store policy standards.Prepare accurate sales reports, manage payroll and rosters effectively.Uphold a clean, organised, and inspiring store environment.  

Skills And Experiences

About You

Qualifications & Experience

Proven experience in retail store management, ideally within a luxury or wellness environment.Demonstrated ability to achieve sales targets and drive team performance.Experience with team coaching, performance management, and operational excellence.Knowledge of the General Retail or Hair & Beauty Award and WHS compliance.Certificate IV in Retail Management (preferred).Certificate IV in Training & Assessment (advantageous).

Skills & Competencies

Results-driven and highly organised with a strong business mindset.Passion for holistic wellness and natural skincare.Inspiring and supportive leadership style with excellent communication skills.Strategic roster and workforce planner.High attention to detail and ability to manage competing priorities.

What We Offer

In exchange for your expertise and contribution, we offer the opportunity to play a key role in our values-led, internationally recognised skincare brand. You'll enjoy a supportive culture that prioritises wellbeing, personal growth and team celebration.

What you can expect:

Product Discounts and Treatment DiscountsAnnual Product AllowanceCommission Scheme Service Recognition VouchersNational Annual Awards with great prizes including an Incentive Trip to the Jurlique FarmAnniversary FacialAnnual Volunteer Day to give back to your communityParental Payment Flare Perks – opportunity to receive discounts with various brandsFace to Face training programs and Online training for valuable skills, such as communication, and leadership.Employee Assistance ProgramGreat Place to Work – Engagement Survey to help us deliver a flourishing workplace.Annual Events to celebrate important and fun dates such as International Women's Day, International Self Care Day etc.Quarterly Mindset and Behaviour Awards to foster our passionate and collaborative Culture

We value work-life balance and support our employees to maintain a strong sense of personal wellbeing. In addition, we are committed to providing opportunities for our staff to grow and develop both personally and professionally, and our goal is to promote talent from within.

At Jurlique our mindsets and the behaviours that demonstrate them, are the key to our success as individuals and as a business. They define HOW we do what we do, and ensure we bring the best version of ourselves to work each day.

Better outcomes together - Make it happen - Do what's right

Ready to lead with heart and purpose?

If you're an inspiring people leader who thrives in a fast-paced, customer-first environment, we'd love to hear from you.

Apply now and bring your energy, drive, and passion for wellness to the Jurlique


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