Master Data Administrator

Great companies start with great people

Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.

We are seeking a detail-oriented and determined individual who can set up, cleanse, and maintain our account, order, and product data. Core responsibilities include monitoring our data exception dashboards, reviewing integration reporting, and driving defect resolution. The role also covers item setup and select customer service tasks that require a precise and careful approach, such as ownership changes, hold requests, and other account-level updates.

Other responsibilities will include maintaining and actioning account and order changes for our customers and internal teams in both our ERP and CRM. The candidate will also be responsible for mass uploading accounts and opportunities tied to national wins, updating customers in bulk, supporting large contract onboarding and updates, and taking on additional tasks as needed.

The ideal candidate must be highly detail-oriented with strong critical-thinking and problem-solving abilities.

What's in it for you:

• Benefits including health, dental, vision, and life insurance
• Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive, and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

What you'll do:

• Review and setup of new accounts and contracts.
• Monitor and defect resolution issues with data exception and integration reporting.
• Maintain customer records to ensure details are accurate and up to date.
• Process account ownership changes, address changes and cancellations.
• Provide exceptional customer service to customers and internal team members.
• Use of Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
• Working in collaboration with the Customer Service teams and Account Managers across the business to ensure the timely resolution of customer inquiries.

What you'll bring:

• Minimum of 1 years' experience in a role primarily focused on data entry and maintenance.
• Minimum of 2 years' experience in a Customer Service role directly interacting with customers
• Minimum of 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines
• Proficient with Microsoft suite package
• Advanced knowledge of Microsoft Excel
• Experience with NetSuite accounting software
• Experience with Salesforce
• Detail oriented with strong organization skills.
• Critical thinker with the ability to solve problems.
• The ability to build rapport with customers and internal employees in all departments.
• Results oriented paired with a positive, can-do attitude.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

Citron Hygiene values the integrity of the recruitment process and strongly encourages applicants to rely on the following trusted sources for information about available employment opportunities: Citron Hygiene's official company website, Indeed, and Glassdoor.