Senior Implementation Consultant
2 weeks ago
About the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.Want to be part of the AI revolution and transform how the world's largest global brands do business? Join usWe are seeking individuals with business and technology consulting experience to configure and implement SaaS solutions for our customers. Consultants function as integrators between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and will be part of the Netomi delivery team to design and configure customer solutions. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking forResponsibilities:Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM)Participate in Discovery calls with customers and cross functional teamPartners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture designServes as architect on moderate to complex projects requiring integration with multiple productsPerforms complex configuration, troubleshooting of Netomi's solution(s)Ensure Project/Process Documentation on the centralized repositoryParticipates in reviews(as and when required) with the customers and provide guidance regarding best practicesCollaborate with different teams for effective troubleshooting of customer issues during deployment & post deploymentLeads business discussions regarding Netomi's value proposition at different levels of customer organizationStrong on data analytics and providing insights to the customerFocus on driving efficiency in project delivery through initiativesAnalyse the customer health and create a plan to improve and Optimize the performance on AI AgentRequirements:Overall Experience > 5-6 Years experience in Implementation, preferably from a consulting organisationShould have spent at least 6-8 years for a SaaS based organisation conceptualising and deploying the solutionArticulate and possesses proficiency in client/stakeholder managementStrong communication skills both written and verbalAbility to deliver under stressful conditionExperience in implementation of SaaS product is a mustUnderstand basics of SQL and relational databasesStrong tool experience with JSON, Datadog, Postman, API IntegrationsBasic or moderate understanding of NLPDisclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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Senior Implementation Consultant
1 week ago
Toronto, Ontario, Canada Netomi Full time $120,000 - $180,000 per yearAbout the Company:Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and...
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Senior Implementation Consultant
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Senior Implementation Code Consultant
1 week ago
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Implementation Consultant
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Senior Implementation Consultant
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