Senior Implementation Consultant

1 week ago

Toronto, Ontario, Canada Netomi Full time $1,200,000 - $1,400,000 per year
About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us
About the Role:
We're looking for a Senior Implementation Consultant who thrives at the intersection of business strategy, technology, and customer success. In this role, you'll partner with some of the world's largest enterprises to design, configure, and implement cutting-edge AI solutions. You'll serve as the trusted advisor who translates business needs into scalable automation — driving measurable impact for our customers.
If you're excited about SaaS, AI, and hands-on solution design in a fast-paced, entrepreneurial environment, we'd love to meet you. What You'll Do:
  • Own the implementation lifecycle for enterprise customers during the POC phase  — from discovery through deployment.
  • Scope and design POCs, providing detailed effort estimations, timelines, and integration strategies.
  • Lead discovery and architecture discussions with customers and cross-functional Netomi teams.
  • Perform complex configuration, API integrations, and troubleshooting of Netomi's AI solutions.
  • Ensure all project and process documentation is accurately maintained in centralized repositories.
  • Collaborate with internal teams to drive seamless deployment and post-launch success.
  • Lead strategic business discussions, articulating Netomi's value proposition and ROI.
  • Use data analytics to deliver insights that optimize customer AI performance and satisfaction.
  • Proactively monitor customer health and create improvement and optimization plans.
  • Partner with Customer Success to transition accounts smoothly post-POC.
  • Identify and implement efficiency improvements in project delivery processes.
  • You'll play a key role in shaping how enterprises experience AI automation — influencing both our product roadmap and customer success outcomes.
What You Bring:
  • 5–6+ years of project management or consulting experience, ideally from a SaaS or enterprise software organization.
  • 2+ years in conceptualizing, deploying, and implementing SaaS solutions.
  • Strong client-facing and stakeholder management skills with executive-level presence.
  • Excellent communication skills — both written and verbal.
  • A proactive, solution-oriented mindset with the ability to deliver in fast-paced environments.
  • Experience implementing SaaS products and integrating APIs.
  • Proficiency with JSON, Datadog, Postman, and API integrations.
  • Familiarity or working knowledge of NLP (Natural Language Processing) concepts.
Bonus Points:
  • Experience working with Agent Desk or CRM platforms (e.g., Salesforce, Zendesk, Shopify, Freshdesk).
  • Engineering or technical background.
  • Experience deploying solutions leveraging large language models (LLMs) and multi-agent orchestration.
  • Passion for AI-driven transformation and customer experience innovation.
Why Netomi:
  • Work with world-class brands and cutting-edge AI technology.
  • Be part of a fast-growing, global team that values creativity, ownership, and impact.
  • Competitive compensation, flexible work, and an inclusive, collaborative culture.
  • A chance to directly shape the future of AI-powered enterprise automation.
In order to ensure a fair and equitable recruitment process, Netomi requests that all applicants refrain from using any artificial intelligence language model to generate application responses and/or content. Any application that is found to have been a product of using such tools may be excluded from consideration.
Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found here and here.
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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