Energy Advisor

2 weeks ago

Toronto, Ontario, Canada City Home Comfort Full time

Company Overview

City Home Comfort is a family-owned heating, cooling, and home electrification company serving Toronto and the Greater Toronto Area since 1981. We specialize in high-efficiency furnaces, air conditioners, heat pumps, boilers, water heaters, and indoor air quality solutions for residential customers.

Our technicians are fully licensed and insured, and our team takes pride in honest recommendations, quality installations, and responsive service. We are growing and investing in people who want to build long-term careers in the HVAC industry while helping homeowners make smart, comfortable, and energy-conscious upgrades.

Role: Residential HVAC Sales Advisor

We are looking for a full-time Residential HVAC Sales Advisor to join our team in Toronto, ON and support our growing volume of homeowner inquiries. This role focuses on helping customers choose the right equipment and installation package for their home.

You will work with warm leads generated from our online presence, referrals, and existing customers. Your job is to listen, assess comfort and efficiency needs, design system options, and guide homeowners through to an approved proposal and scheduled installation.

Key Responsibilities

  • Respond to inbound leads from phone, web forms, and existing customers

  • Conduct virtual and in-home consultations to understand customer needs and site conditions

  • Recommend appropriate HVAC solutions, including furnaces, air conditioners, heat pumps, boilers, and accessories

  • Prepare clear, professional quotes and present good/better/best options

  • Explain equipment features, rebates, warranties, and financing in simple terms

  • Follow up with prospects, handle objections, and close sales in a consultative, non-pushy way

  • Work closely with our installation and service teams to ensure a smooth handoff and excellent customer experience

  • Maintain accurate notes, pipeline updates, and follow-ups in our CRM or sales tools

Qualifications

  • Strong communication and customer service skills, with the ability to build trust quickly

  • Experience in residential HVAC, home services, or construction sales is a strong asset

  • Basic understanding of furnaces, air conditioners, and/or heat pumps, or a willingness to learn quickly

  • Comfort explaining technical concepts in a simple, homeowner-friendly way

  • Self-motivated, organized, and able to manage your own pipeline and follow-ups

  • Able to work some evenings or Saturdays to meet homeowners on their schedule

  • Valid driver's licence and reliable transportation for in-home visits

  • Any HVAC, building science, or energy-related training is an advantage, but not mandatory

What We Offer

  • Company-generated warm leads (limited cold calling)

  • Opportunity to sell quality equipment with strong installation support

  • A stable, family-owned company with over 40 years in the GTA

  • A supportive team that values professionalism, integrity, and long-term customer relationships

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