Functional Application Production Support Specialist

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

Functional support analyst is accountable for daily support and responsible to analyze accounting issues during production phases. As required along with functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and2): the role will be to receive, to record, and to understand issues, to fix business logic issues, suggest improvements, route unknown issues to Level 3 vendor support staff, and to then communicate the resolution to the requestor. Need to be an expert in fund accounting activity, have a good understanding of NAV cycle, be able to lead analysis of figures at accounting level (be able to explain NAV variations), be familiar with classic financial products and derivatives

In detail

Monitoring and supporting the day-to-day production activities

Diagnosing and provide a high level of functional support for accounting applications Multifonds FA/WEM & Calculo.

Analysis and solving accounting and technical issues during production phases, raise change requests to the vendor, ensure the follow up of issues until the delivery of patch corrections.

Understand prerequisites for accounting migrations and specific accounting events such as merger, split/change of currency of share classes.

Contribute to maintain a very stable BAU to deliver NAV on time and match with the deadlines.

Flexible approach to working hours to meet the demands of the team. Willing to work in different day if required.

Provide guidance, instruction, direction to their team and help team create and maintain shared team values.

Testing of new Multifonds functionalities.

Internal Global Communication between APS IT and development teams.

Providing an added value to set efficient work around in BAU

Avoiding recurring incidents.

Closely follow up monitoring dashboards.

Ensure excellent communication, reporting and escalation as and when needed.

Participate in the several fund migration activities, testing, internal meetings, and catchup calls with the external service providers.

Work shift: Monday to Friday. 12 PM to 8 PM in Winters and 11 AM to 7 PM in Summers

The strengths and skills that will help you succeed

Bachelor's degree in computer/IT/Software engineering required; advanced degree considered a plus.

Minimum 5 years financial industry experience.

Knowledge of the English is required.

Expertise in the business and in-depth understanding of the functional process in general. This includes the knowledge of financial instruments, Net Asset Value (NAV) calculation that is the key value for any Mutual funds

Must be an expert in fund accounting activity.

Be familiar with the different existing funds structures on the market, (multiclass funds, poolings, segment master structures, concept of share class hedging.

SME-core accounting application Multifonds FA/WEM software (Temenos) to provide a high level of functional support

Must have worked on Collecting Metrics & Analyzing the request/tickets

Flexible, autonomous , client focused

• Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What's in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

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What you need to know

We will review candidates as they apply, so don't wait to submit your application;

BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas' office(s) is an essential function of this position;

If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision

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Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).