Automotive Pre-owned Sales Manager

Job Title: Automotive Pre-owned Sales Manager

Location: WOODBINE GM

Reports To: General Manager & General Sales Manager

Job Type: Full-Time

Compensation: Starting at $120,000.00/yearly

Join our leadership team and help drive the success of our dealership by leading with integrity, strategy, and a passion for the customer experience

At Kaizen Automotive Group, we've built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining Kaizen Automotive means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the Kaizen Automotive Group wants to hear from you

As a family-owned and operated company, the Kaizen Automotive Group is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. That is why our team is proud to provide the following benefits as options for our Full-Time employees:

• Competitive Compensation
• Supplemental Medical Coverage
• Dental and Vision Plans
• Discounted Prescription Coverage
• Company Pension
• Paid Time Off
• Short and Long-Term Disability
• Paid Life Insurance
• Employee and Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development & Certification Assistance
• Company Wide Appreciation Events & Contests
• And SO MUCH MORE

Hiring Location:

Woodbine GM is proud to be part of the Kaizen Automotive Family and we truly believe that people are at the heart of all we do Whether it's our customers or devoted staff, we acknowledge that our business could never have dreamed of becoming the success it is without the wonderful people who got us here

Position Overview:

We are looking for a dynamic, driven Automotive Pre-owned Sales Manager to lead our front-end Sales team. This individual will be responsible for driving production, developing staff, and delivering an exceptional customer experience. The Sales Manager plays a key role in achieving sales goals, maintaining high customer satisfaction (CSI), and maximizing overall profitability within the variable operations of the dealership.

Key Responsibilities:

• Lead and manage the daily operations of the Sales department, ensuring goals for volume, gross, and closing ratios are met or exceeded
• Develop and execute sales strategies that align with dealership objectives
• Assist with desking deals, appraising trade-ins, and structuring profitable transactions
• Monitor and manage all customer traffic sources—including internet leads, phone calls, walk-ins, and service lane opportunities—to ensure prompt engagement and high conversion rates
• Recruit, train, and coach the sales team to reach peak performance
• Set clear performance expectations and hold team members accountable
• Foster a culture of motivation, integrity, and continuous improvement
• Ensure the sales process consistently delivers a customer-first experience
• Maximize team productivity and CSI (Customer Satisfaction Index) to drive long-term loyalty and ensure maximum profitability
• Proactively address and resolve customer concerns or escalations
• Monitor key sales metrics and implement adjustments as needed
• Collaborate with the BDC, Finance, and Inventory teams to streamline the customer journey
• Maintain compliance with manufacturer and provincial regulatory standards
• Other duties as required by the Dealership Leadership team or our OEM partners.

Qualifications:

• Bachelor's degree in Business Administration, Automotive Management, or related field.
• 3–5 years of experience in automotive retail, with at least 1–2 years in a sales management role
• Valid Driver's License with an acceptable, safe driving history.
• Current AMVIC or OMVIC license or the ability to acquire one, as required by the position.
• Ability to adequately pass a pre-employment background screening.
• OEM certification and previous multi-brand or high-volume dealership experience.
• Proven track record of exceeding sales performance targets as a manager leading a team
• Strong understanding of F&I products, compliance, and menu selling techniques
• Exceptional leadership, communication, coaching, and conflict-resolution skills
• Results-oriented mindset with a commitment to exceptional customer service
• Proficiency with CRM, DMS, and desking tools (e.g., Dealertrack, Reynolds & Reynolds, VAuto)

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INDCVO

Job Types: Full-time, Permanent

Pay: From $120,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• Etobicoke, ON M9W 1R7: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person