Inside Sales Representative, GTA

Scope of Position:
This position plays a key role in supporting Watts' customers and sales activities within the Greater Toronto Area (GTA). This position is responsible for delivering exceptional customer service to internal and external partners by managing inquiries, confirming orders, preparing quotations, and offering technical support across a broad range of Watts products.

The individual will collaborate closely with sales managers, outside GTA sales representatives, warehouse and operations teams, customer service, and cross-functional departments to ensure accurate information flow, timely responses, and strong support for regional sales initiatives. This role also contributes to competitive pricing insights, supports industry events and trade shows, and prepares technical submittal packages to facilitate project success.

This position reports to the Inside Sales Manager and does not have direct supervisory responsibilities. It is based in Burlington, ON, with occasional travel within the GTA for industry events or customer support activities.

Primary Job Duties and Responsibilities

•    Respond to customer inquiries primarily by email and phone, providing information on, but not limited to, pricing, lead times, product availability, and basic product application guidance.

•    Prepare quotations, submittal packages, and product information to support the Outside Sales Representatives with bids and customer follow-ups.

•    Review engineering drawings and specifications to identify required product details and recommend suitable Watts products.

•    Review engineering drawings and specifications to quote requested Watts products or offer as alternates. 

•    Provide preliminary technical support by confirming model configurations, sizing, and key requirements to ensure accurate quotations.

•    Participate in the Item Master set-up by gathering necessary information from various departments and submitting for input into the ERP system.

•    Create technical quotations and submittal packages using quotation software.

•    Liaise with Warehouse, Operations, Customer Service, and other departments to support order inquiries and address customer needs.

•    Attend trade shows and industry events as required and support with post-event customer follow-up, including responding to product inquiries and preparing quotations.

•    Share competitive pricing insights and market feedback with the Sales team.

•    Maintain a solid understanding of Watts' product portfolio to provide accurate product guidance.

•    Build and maintain strong relationships with Outside Sales Representatives, wholesalers, contractors, engineers, distributors, and other key internal and external stakeholders.

•    Perform other related duties as assigned.

Required Qualifications:

•    Post-secondary education or equivalent professional experience.

•    Minimum three years of relevant work experience in inside sales, customer service, or a similar client-facing role.

•    Strong communication and interpersonal skills, both verbal and written.

•    Demonstrated ability to work effectively both independently and as part of a team.

•    Strong organizational and time-management skills, with the ability to prioritize work and manage shifting or competing demands.

•    Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.

•    Ability to learn and work within ERP and quoting systems (SAP, QAD, ATS).

•    Strong customer focus and sound judgment when handling multiple inquiries and deadlines.

Preferred Qualifications

•    Experience within plumbing wholesale, HVAC, distribution, or manufacturing industries.

•    Familiarity with engineering drawings, product specifications, and basic technical terminology.

•    Understanding of distributor and contractor sales channels.

General Applicable Company Competencies 

•    Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency.

•    Punctuality and dependability.

•    Ability to be flexible and adapt to changing work priorities and stressful conditions.

•    Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

•    Maintain productive and collaborative relationships with other Watts employees. 

•    Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action. 

Working Conditions: 
This role operates in an office environment. You will be required to work in the office at our Burlington location (5435 North Service Road, Burlington, ON) two days per week (Monday, Tuesday) and can work remotely three days per week (Wednesday to Friday).

Physical Requirements: 
Specific physical abilities required for this position include, but are not limited to:

•    Ability to remain seated at a desk or workstation for extended periods.

•    Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

•    Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

•    Ability to read documents, use a computer, and perform data entry tasks.

•    Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

•    Ability to operate standard office equipment such as computers, printers, phones, and copiers.

•    Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts' right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. 

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