Underwriting Learning Experience Consultant
1 day ago
Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.
At Gore Mutual, we've always set ourselves apart as a modern mutual that does good. Now, we're proudly building on that legacy to transform our company—and our industry—for the better.
Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we'll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.
The Underwriting Learning Experience Consultant is responsible for supporting the Personal Lines in the design, development and implementation of blended learning designs with a focus on digital learning to enhance the learning experience and improve the retention of learning context presented.
What you will do:
Partner with key stakeholders using the SAM Methodology to design and develop engaging human centric learning solutions to meet Personal Lines learning. This learning will align using Bloom's taxonomy objectives
Create digital and non-digital blended learning solutions using multiple modalities and managed within the LMS platform
Design and develop formative and summative assessments, quizzes, tests Level 1-4 on the Kirkpatrick's Model
Progress Reports: Write assessment of participants learning performance for leadership reporting as part of hand off to operations
Support the Business Underwriting reporting requirements through tracking of learning progress in the training dashboard
Responsible for ensuring process changes are reflected across all existing learning content
Responsible for updating the UW Agent (AI) for accuracy as required as part of knowledge management support
Update or redesign SharePoint pages as required
Support communications in partnership with other team members
Collaborate with SMEs to ensure messaging is consistent and aligned with the specific needs of the business unit
What you need to succeed
- 5+ years of relevant work experience
- CIP designation or working towards designation is an asset.
Adult Education Certificate or Human Resource Management with L&D Experience
Instructional Design: 5-7 years of proven experience multi-modality digital instructional learning design and development
eLearning Development: 5-7 years of experience using Articulate360, RISE
LMS Platforms: 3-5 years' experience using LMS platforms.
Multimedia Development: 2-5 years' experience (i.e., Canva, Powtoons, Adobe Creative Suite)
Microsoft Suite: MS365, Teams, Excel, Word, PowerPoint, Visio, Outlook
Location: Please note that this role operates in a hybrid environment, with two days a week expected in our Cambridge Ontario office.
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Accessibility for applicants
Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process.
If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.
Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.
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