Customer Success Manager

6 days ago

Calgary, Alberta, Canada de576fbe-2dbd-42ce-ba35-02a4d6b14e0a Full time $80,000 - $96,000 per year

Job Summary

We are seeking a dynamic and dedicated Customer Success Manager to join our team. The ideal candidate will be responsible for fostering strong relationships with clients, ensuring their satisfaction, and driving long-term engagement. This role requires excellent communication skills, leadership qualities, and the ability to manage multiple projects simultaneously. Fluency in English and Spanish is highly preferred to effectively serve our diverse customer base. The Customer Success Manager will play a pivotal role in understanding client needs, providing tailored solutions, and coordinating cross-functional teams to deliver exceptional service.

Responsibilities

  • Develop and maintain strong relationships with clients to promote retention and loyalty
  • Act as the primary point of contact for customer inquiries, concerns, and feedback
  • Lead onboarding processes for new clients, ensuring a smooth transition and clear understanding of services
  • Collaborate with sales, product, and support teams to address client needs and identify growth opportunities
  • Conduct regular analysis of customer data to identify trends and areas for improvement
  • Manage multiple projects simultaneously while meeting deadlines and quality standards
  • Provide leadership during client meetings, negotiations, and strategic planning sessions
  • Supervise junior team members or customer support staff as needed
  • Develop tailored solutions that align with client goals and expectations

Experience

  • Proven experience in project management, customer service, or account management roles
  • Supervising experience with demonstrated leadership capabilities
  • Multilingual proficiency in English and Spanish is highly desirable
  • Strong analysis skills to interpret data and derive actionable insights
  • Excellent communication skills, both verbal and written, with the ability to negotiate effectively
  • Demonstrated ability to lead teams, manage multiple priorities, and foster collaborative relationships
  • Prior experience working in a fast-paced environment with a focus on customer success or client retention

This role offers an exciting opportunity for a motivated professional to make a significant impact by enhancing customer satisfaction and driving business growth through strategic relationship management.

Job Type: Full-time

Pay: From $28.75 per hour

Benefits:

  • Employee assistance program
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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