Inside Sales Representative

At Trackforce, we're transforming how physical security operations are managed across the globe. As the world's leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs - all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

The Inside Sales Representative is a role that sits within our Enterprise Sales team, designed to support 2–3 Enterprise Account Executives while also independently driving small land and small expansion opportunities.

This is an ideal role for a commercially minded seller who thrives in outbound motion, wants to learn Enterprise sales execution, thrives in a highly collaborative environment, and is motivated by both pipeline creation and closing revenue.

• Revenue Ownership & Deal Execution
• Own and close small land (new logo) and small expansion / upsell opportunities within assigned Strategic accounts.
• Execute short-to-medium sales cycles independently, from discovery through close, including pricing, proposal creation, and contract coordination.
• Accurately qualify opportunities and route larger, more complex deals to the assigned Account Executive.

• Enterprise Sales Support
• Partner closely with 2–3 Strategic Account Executives to support large, complex Enterprise sales cycles.
• Assist with account research, stakeholder mapping, deal strategy, meeting preparation, follow-ups, and proposal support.
• Participate in discovery calls, demos, and internal deal strategy sessions as required.

• Outbound Prospecting & Pipeline Generation
• Conduct outbound prospecting into named Enterprise prospect accounts via phone, email, and sales engagement tools.
• Drive outbound activity into existing customer accounts to identify expansion, cross-sell, and upsell opportunities.
• Support Account Executives by generating qualified meetings and pipeline within assigned territories or account lists.

• Account & CRM Management
• Maintain accurate pipeline, opportunity stages, and forecasting in Salesforce.
• Ensure clean handoffs between ISR-owned opportunities and Account Executive–owned opportunities.
• Track and report on activity, conversion rates, and outcomes in line with sales process and KPIs.

• Cross-Functional Collaboration
• Work closely with Marketing to leverage campaigns, account-based initiatives, and outbound messaging.
• Collaborate with Customer Success and Professional Services to ensure strong expansion motions and customer outcomes.

• 3-5 years of experience in a Sales Development, Inside Sales, or Closing Sales role within a SaaS environment.
• Demonstrated experience with outbound prospecting, including cold calling and account-based outreach.
• Experience supporting or participating in mid-market or Enterprise sales cycles.
• Familiarity with modern sales methodologies (e.g., MEDDPICC, Challenger, Command of the Message).
• Strong qualification, discovery, and objection-handling skills.
• Experience using CRM systems such as Salesforce for pipeline and opportunity management.
• Experience with Sales Engagement platforms (Outreach, Salesloft, Gong Engage or similar).
• Ability to manage multiple priorities across self-owned deals and AE-supported deals.
• Strong written and verbal communication skills, with confidence engaging Director- and VP-level stakeholders.
• English as the primary business language.

• Prior experience in an Enterprise SDR, ISR, or Junior AE role.
• Experience selling to services-driven industries (Physical Security, Facilities, Hospitality, Healthcare, Retail, Public Sector).
• Business proficiency in French and/or Spanish.

• Consistent win rate on assigned ISR opportunities for small lands and expansions.
• Strong pipeline generation and meeting contribution for supported Strategic Account Executives.
• High-quality opportunity qualification and clean deal handoffs.
• Demonstrated progression toward Enterprise sales competency and deal complexity over time.

Working at TrackForce

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that's committed to delivering real value to our customers - and having fun while doing it.

At Trackforce, we live by our core values:

· Foster Curiosity

· Lead with Empathy

· Take Ownership and Be Accountable

· Empower Diversity

· Be True and Act with Integrity

#LI-Hybrid

At Trackforce, we are committed to providing a workplace that is inclusive, respectful, and free from discrimination. We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We believe that a diverse and inclusive team fosters innovation, collaboration, and stronger business outcomes. Employment decisions are made based on qualifications, merit, and business needs. We are proud to be an equal opportunity employer and to comply with the employment laws of the countries where we operate.