Store Manager

Company Overview

KITS is building the most loved destination for vision. We design and deliver beautiful eyewear and vision care with uncommon speed, value, and craftsmanship. Born in Vancouver and inspired by the West Coast's spirit of possibility, we believe great vision changes how people show up in the world.

Summary

As the
Store Manager
, you'll be the heartbeat of our KITS Coffee & Eyewear store. You'll lead a passionate team, oversee the optical and café operations, and ensure every guest leaves feeling seen, connected, and inspired.

Your role blends leadership, operational excellence, and hospitality - ensuring the KITS brand comes alive through every interaction, product, and detail in the space.

This is an opportunity for a dynamic retail or hospitality leader to grow with a fast-moving brand that's reshaping how people experience vision care and lifestyle retail.

Responsibilities

Leadership & Team Development

• Lead, coach, and inspire a high-energy, customer-focused team across eyewear retail, optical services, and café operations.
• Foster a culture of collaboration, empowerment, and excellence that reflects the KITS brand values.
• Recruit, hire, and onboard all store employees - ensuring alignment with brand vision and guest experience standards.
• Provide ongoing coaching, feedback, and training to drive team performance and growth.
• Partner closely with leads (Optometrist, Café Lead, Assistant Store Manager) to align daily priorities and long-term goals.
• Support individual development plans and build future leaders within the organization.

Operations & Sales Management

• Oversee daily store operations, ensuring seamless coordination between retail, optical, and café functions.
• Maintain exceptional visual merchandising and product presentation standards in alignment with KITS brand guidelines.
• Manage inventory in the store - ensuring accuracy, timely replenishment, and visual representation.
• Implement efficient operational workflows that enhance guest experience and team productivity.
• Align with company marketing initiatives, executing in-store activations, product launches, and promotions.
• Analyze sales performance, set weekly goals, and use insights to optimize operations and drive conversion.

Financial & Administrative Oversight

• Manage store-level financial performance, including scheduling, payroll, and labor costs.
• Develop and execute sales strategies to achieve revenue targets and KPIs.
• Track and report on key performance metrics, providing insights and recommendations to leadership.
• Build and maintain vendor relationships - negotiating competitive pricing and ensuring consistent product quality.
• Curate and adapt café offerings based on customer feedback, seasonal trends, and market insights.
• Ensure accurate and timely submission of financial and administrative reports.

Community & Customer Engagement

• Foster a welcoming and inclusive environment that invites guests to connect, explore, and return.
• Actively build relationships with local businesses, organizations, and community leaders to position KITS as a neighborhood hub.
• Plan and execute community and in-store events that drive engagement and brand awareness.
• Represent KITS with authenticity and enthusiasm - both inside the store and within the local community.
• Champion a guest-first culture by responding to feedback, resolving issues promptly, and creating memorable experiences.

Compliance & Standards

• Ensure compliance with all health, safety, and sanitation standards, across both retail and café operations.
• Maintain food preparation, beverage, and equipment standards - updating training materials and procedures as needed.
• Manage and execute the store maintenance calendar to ensure a clean, functional, and beautiful environment.
• Promote continuous improvement by identifying operational gaps and implementing effective solutions.

The anticipated annual salary range for this position is $75,000-105,000. The final aligned upon salary will be dependent on the successful candidate's relevant skills, experience, and job-related knowledge.

Qualifications:

• Proven leadership or management experience in retail, hospitality, or café environments. Ideal candidates will have 3+ years of management experience.
• Passion for community engagement and creating exceptional guest experiences.
• Demonstrated ability to motivate and develop teams to achieve high performance and sales goals.
• Strong business acumen with experience in inventory management, reporting, and vendor negotiations.
• Excellent communication, organization, and problem-solving skills.
• Proactive, detail-oriented, and adaptable to changing business needs.
• Food Safe certifications is an asset
• Retail hour availability, including weekend availability is required.

Benefits:

• Competitive compensation package.
• Enjoy discounts on cafe drinks and food, as well as savings on branded and KITS frames and contact lenses.
• Make an impact with your work - each individual has an equal opportunity for growth within the company.
• Be a part of a friendly and supportive work environment.

A Vision of the Future

If you're the kind of leader who can balance business goals with genuine hospitality - who believes that great design and great service can live under one roof - then this is your opportunity to make an impact.