Claims Representative II, Special Lines

Company: CGIC
Department: Claims
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant.

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Representative II, Special Lines you will be responsible for the investigation, negotiation and settlement of commercial and farm claims. You will contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client centric solutions.

• Maintaining commercial and farm claims files, including the completion of comprehensive evaluations to determine coverage and the effective negotiation and settlement of each claim.

• Collaborating and fostering partnerships with Investigative Services in completing complex investigations.

• Communicating with clients, delivering clear messages and keeping them informed and liaising with stakeholders to ensure the efficient, timely and quality settlement of claims.

• Supporting the development of team members through coaching and sharing claims handling knowledge, acting as a technical resource and providing guidance and quality management for new staff.

• Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.  

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.    

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.  

• You have strong communication skills to clearly convey messages and explore diverse points of view.   

• You build trusting relationships and provide guidance to support the development of colleagues. 

• You have three years of experience in insurance claims or a related field.

• You have completed post-secondary education in insurance, risk management or a related discipline.

• You working towards the Chartered Insurance Professional (CIP) designation.

• You have or are working towards the Provincial Adjuster License's.

• You have experience working in a contact center and strong knowledge of client service principles, insurance and insurance claims, policy coverages and provincial legislations and regulations.

• You will travel occasionally.  

• This role operates in a contact center environment where a high level of audio and visual concentration is required for extended periods of time. 

• This role involves direct contact with clients and/or service providers in their environment.

• You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.      

• Rotational on-call schedule, with shifts during evenings and weekends.   

• Extended work hours, including evenings and weekends, will be required during peak periods and major events.   

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. 

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.