Head of Operations

POSITION TITLE: Head of Operations

REPORTING TO: CEO

LOCATION: Port Moody, BC

ORGANIZATION OVERVIEW

My Client is redefining how retail and institutional investors benefit from value-add real estate development limited partnerships. My Client is the investment arm of BLDG Development Corporation, a family-owned firm founded in 2015, that enables communities to invest alongside one of Vancouver's premier developers, with a focus on ground oriented family and downsizer townhomes helping ensure that future generations can live closer to home.

Originally launched as a real estate sales company, My Client has evolved into a fully integrated multifamily development platform, with a track record:

• Brokering $600M in Property Sales as a Top 5 RE/MAX Western Canada Realtor, including development sites to Greater Vancouver's leading infill and multifamily builders
• 88 Unit 6 Storey Woodframe Development completed in 2025, Sitka House, Port Moody
• 300+ Units in Development with Options for Limited Partnership Equity Placement including 50 Row Townhomes, Burnaby.

In 2025, My Client was formally launched to open up access to high-quality, community-oriented development returns. This is achieved through the option to fund mechanism that deploys investor capital on building permit issuance, with fixed hard costs, presale requirements and risk-adjusted slab-on-grade construction. Key milestones include:

• 400+ feasibility studies conducted in Burnaby and Vancouver in past 18 months
• 60+ builders applied for limited partnership equity for their Small Scale Multi-Unit Housing Developments
• Fund I funded and in construction and Fund II, a $8M limited partnership equity raise, launching early 2026

My Client, the company's education and marketing arm, has:

• Over 20,000 email subscribers
• Trained over 3,000 real estate professionals
• Built a trusted network of 300 top-producing Realtors for site acquisitions
• Launched affiliate programs 80 partners to expand reach among retail investors

OUR CORE VALUES

Our 2026 mission is to Offer Value Add Limited Partnerships for Risk Adjusted Returns Delivering Infill Missing Middle Homes for Families and Downsizers. Our core pillars are to:

1. Select
2. Enhance
3. Sell
4. Raise
5. Deliver

THE OPPORTUNITY: DIRECTOR OF OPERATIONS

This is a pivotal leadership position for a results-driven professional who thrives in a dynamic, fast-paced, and mission-focused environment. The Director of Operations will play a critical role in developing and optimizing internal processes, securing the organization structure, and ensuring seamless execution across My Client's Brands. This role is about shaping the operational backbone of a growing company, enabling exponential growth, impact and results.

KEY RESPONSIBILITIES

• Strategic Operational Planning & Implementation: Lead the development and execution of operational strategies that align with the company's long-term growth goals and target $1B in assets under management within 10 years.
• Process Optimization & Efficiency: Design, implement, and continuously improve operational workflows and systems to enhance efficiency and scalability across capital raising, investment underwriting, and real estate development processes.
• Cross-Functional Collaboration & Integration: Partner closely with the Head of Acquisitions, Head of Marketing and Head of Partnerships to ensure seamless integration of strategies and operations across all business units.
• Team Leadership & Mentorship: Lead, mentor, and build high-performing operational teams, fostering a culture of excellence, accountability, and continuous improvement.
• Performance Monitoring & Reporting: Establish key performance indicators (KPIs) for operational efficiency and regularly report on progress, identifying areas for improvement and strategic adjustment.
• Technology & Systems Oversight: Oversee the implementation and optimization of internal technologies and systems to support efficient operations, including customer relationship management, project management, and financial reporting tools.
• Risk Management & Compliance: Identify operational risks and implement mitigation strategies, ensuring adherence to internal policies and relevant industry regulations.

QUALIFICATIONS & EXPERIENCE

• 10+ years of experience in a senior operational leadership role within corporate finance, private equity, real estate development, or a related fast-paced industry.
• Demonstrated success in optimizing operational efficiency, implementing scalable systems, and driving measurable improvements.
• Strong background in project management, process improvement methodologies, and cross-functional team leadership.
• High financial literacy and business acumen, with an understanding of real estate investment markets preferred.
• Experience in building and managing high-performing teams, fostering collaboration and accountability.
• Excellent negotiation, presentation, and relationship management skills.
• Operating leadership experience (e.g., CEO, COO) considered a strong asset.

PERSONAL ATTRIBUTES

• Strategic thinker with strong operational execution capability.
• Exceptional communicator with the ability to influence at all levels.
• Entrepreneurial, proactive, and adaptable, thriving in a growth-focused environment.
• Relationship-driven with high integrity and professionalism.
• Passion for business growth, value creation, and community impact.
• Bias for action with a solution-oriented mindset.

EDUCATION

• Bachelor's degree in Business, Operations Management, Finance, Accounting, or a related field.

WHY My Client?

My Client believes in building lasting partnerships, starting with our own team. As Director of Operations, you'll join a mission-driven organization with a strong culture of collaboration, innovation, and entrepreneurial thinking. We offer:

• A leadership role with strategic influence and visibility at the executive level.
• The chance to build and shape the operational strategy in a rapidly growing company.
• Direct impact on local community development through transformative housing projects.
• A supportive, agile environment that values autonomy, accountability, and action.
• Competitive compensation and performance-based incentives.
• Opportunities to grow with a long-term plan targeting $1 billion in assets under management.