Officer, Operations Control

Reference Number : 1147

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $ $ 87 635

Number of positions to be filled : 1

Application Deadline : 02/10/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we're building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Reporting to the Manager Network Operations, the Officer Network Operations continuously monitors and reports on passenger service performance and documents deviations from the cycling plan including passenger service delays caused by mechanical issues and extraordinary situations. In addition, the Officer coordinates communications with all internal or external stakeholders by means of SMS, email and telephone calls to ensure that operational issues and emergency situations are properly handled.

The Officer coordinates the following activities: VIA operations with host railway Rail Traffic Controllers, mechanical troubleshooting, train connection protocol, fueling, train emergencies, service disruptions, emergency alternate transportation, ad-hoc reductions in capacity/inventory.The Officer provides periodic updates as to the status of VIA's trains and is the person that answers VIA Rail's emergency telephone line.

Responsibilities:

• Monitors VIA trains the system wide and communicates with Host Railways concerning delays, meets, potential delays and emergency situations;
• Perform administrative tasks such as:
• Update and complete the Corridor and Eastern/Western Transcon Sheets;
• Initiates incident files and communicates with the TSB as required; Produce Morning Report;
• Manages exceptions to the operating plan;
• Capture and investigate train delays and enter them in OCC App;
• Organize troubleshooting calls between Locomotive Engineers and Mechanical Technical Advisors and document all equipment issues in OCC app and Coordinates activities during incidents / accidents / emergencies;
• Make decisions about cycling and equipment changes when the Sr. Officer is off duty (at night).

Requirements:

• Able to work in a high-pressure environment;
• Must be technically savvy and capable of quickly learning/using a wide variety of technology systems and able to navigate complex computer systems;
• Excellent written and verbal proficiency in both official languages (English/French).;
• Excellent organizational and planning abilities;
• Sound judgment and ability to make quality decisions under severe time constraints;
• Strong attention to detail;
• Solid problem-solving skills;
• Team player capable of building harmonious relationships with internal and external partners;
• Knowledge of VIA's internal resources/structure and where to obtain specific information (an asset).

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel