Field Service Technician

4 days ago

Delta, British Columbia, Canada SimplyAI Talent Full time

Founded in 1938, Our Client is one of North America's largest independent distributors of industrial equipment and machinery. They are a trusted partner for businesses across various industries, providing innovative solutions and exceptional service. Our Client mission is to be the industry icon, guided by our core values—Customer First, Walk the Talk, and Go the Extra Mile.

At our client company, we foster a culture of trust, collaboration, and continuous learning, empowering our team to deliver excellence.

Role Summary

The Service Technician will play a critical role in supporting our commitment to customer satisfaction by ensuring machinery is installed, serviced, and maintained to the highest standards. This role involves hands-on equipment assembly, diagnostics, repairs, and customer training across a designated territory. You will be part of a dynamic service team, making impactful decisions that reflect efficient use of resources and deliver superior customer support.

Key Responsibilities

Assemble, install, upgrade, and repair industrial machinery at customer sites.

Provide comprehensive machine demonstrations, start-ups, and customer training.

Stay up to date with equipment knowledge through training and self-learning.

Complete work orders, time, and expense reports accurately and efficiently.

Collaborate with manufacturers and escalate unresolved service issues when necessary.

Follow up with customers to ensure all issues are resolved to their satisfaction.

Qualifications & Skills

Minimum 3 years of experience in servicing machinery or equipment.

Post-graduate certification in a related technical field.

Expertise in machinery electrics, electronics, PLCs, servo controls, and pneumatics.

Mechanical aptitude; CNC machinery and fabrication experience are assets.

Excellent verbal and written communication skills.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Willingness to travel and work flexible hours as needed.

Why Join Us?

Be part of a company with over 85 years of industry leadership.

Work in a collaborative, innovative, and supportive environment.

Opportunities for ongoing training and professional growth.

Play a key role in delivering top-notch service to a diverse range of clients.

If you're ready to bring your expertise and passion to a company committed to excellence, we invite you to apply for this exciting opportunity. Reach out today to learn more

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