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Client Relations Specialist
2 weeks ago
Job Summary
We are seeking a dedicated and personable Client Relations Specialist to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Your responsibilities will include managing client communications, providing exceptional customer service, and supporting sales initiatives. Bilingual skills in English and Spanish, along with strong analysis and communication abilities, are highly valued to foster positive relationships and promote client satisfaction. This position offers an excellent opportunity for individuals passionate about building lasting client partnerships and contributing to company growth.
Responsibilities
- Serve as the main liaison between clients and the company, addressing inquiries and resolving issues promptly
- Maintain accurate client records through efficient data entry and management
- Conduct analysis of client interactions to identify opportunities for service improvement and upselling
- Assist in sales efforts by promoting products or services through upselling techniques during client interactions
- Communicate effectively via phone, email, and other channels, demonstrating excellent phone etiquette and professionalism
- Collaborate with internal teams to ensure client needs are prioritized and met efficiently
- Support multilingual communication efforts by providing services in both English and Spanish as needed
- Develop a deep understanding of products/services to better serve clients and identify potential sales opportunities
Skills
- Strong data entry skills with attention to detail
- Excellent communication skills in both English and Spanish, including phone etiquette
- Customer service experience with a focus on building positive relationships
- Analysis skills to interpret client data and feedback for continuous improvement
- Sales experience or familiarity with upselling techniques
- Ability to effectively manage multiple client accounts simultaneously
- Multilingual proficiency is preferred but not required; bilingual candidates will be prioritized
- Demonstrated ability to work well in a team environment while independently managing responsibilities
This role is ideal for motivated individuals who excel in communication, enjoy helping others, and are eager to contribute to a dynamic team focused on delivering exceptional client experiences.
Job Types: Full-time, Part-time
Pay: From $26.30 per hour
Benefits:
- Company events
- Company pension
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
