Animal Adoptions

Adoptions & Customer Service Coordinator (4 days/week)

Part-Time | 30 hours per week | 2 days (Fridays & Saturdays) from 9:30 am -4:30 pm AND 2 additional days (Sunday's & Monday's) from 8:00am – 4:30pm | On-Site

About the Role

Reporting to both the Director of Operations and the Community Programs Manager, this hybrid role combines customer service and adoptions coordination to support the overall mission of providing exceptional care and experiences for both animals and people. This position is ideal for someone who is passionate about both people and animals, who sees the bigger picture and knows what it takes to engage clients in a meaningful way.

On Friday's and Saturdays, the role focuses on front-line customer service, coordinating the daily functions of a busy reception desk, handling paperwork, forms and systems between multiple departments and overseeing retail sales. It requires a high-level of enthusiasm, professionalism, organization, and a passion for ensuring an exceptional customer experience in a welcoming and supportive environment for all visitors.

On Sunday's and Mondays', the role shifts to coordinating all aspects of feline and canine adoptions withing the Animal Centre and through off-site partners. This includes working closely with the animal care team and potential adopters to ensure thoughtful matches and positive adoption experiences for animals and their future families.

Throughout both aspects of the role, success depends on high levels of enthusiasm, communication, and hospitality, along with a dedication to animal welfare and community engagement.

All workdays include a 30 minute unpaid lunch. All work is performed on-site at the GTHS Animal Centre in Collingwood, with occasional participation in community-based events. Evening and after-hours work may be required infrequently, and flexibility to provide occasional vacation coverage on non-working days is preferred when possible.

What You'll Bring

• Experience in administration with a focus on customer service (two years minimum)
• Administrative education is an asset (e.g. business or office administration diploma/degree)
• Minimum 2 years of supervisory experience
• Ability to work with all temperaments and sizes of cats and dogs with basic animal handling, and/or animal behaviour (aligned with GTHS handling protocols)
• Demonstrate understanding of, and passion for, animal welfare
• Superior customer service and communication skills (verbally, listening, and written). Communicate in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques
• Experience with cash handling skills required, experience with electronic card machine or POS ideal and end of day closing procedures
• Self-motivated with a proven ability to complete tasks with competency and accuracy
• Highly detail-oriented with experiences in scheduling, planning methods, and data entry accuracy
• Clean driving record, current Full Ontario driver's license – Class G, and ability to drive the GTHS cargo van to off-site locations on occasion is a condition of employment
• Strong computer proficiency in the Microsoft Office suite of programs (MS Outlook, Excel, Word) and data entry with keen attention to detail and accuracy
• Able to learn and utilize multiple databases/systems simultaneously
• Knowledge of or experience with PetPoint or CRM database systems is an asset
• Knowledge of or experience with Social Media platforms to promote adoptable animals

Value Alignment

• Genuine interest in the welfare of animals and congruent values with the organization
• Behaviour in alignment with our values of compassion for pets & people, inclusivity, perseverance, well-being, and life-long learning

Why You'll Love Working Here

• Opportunities for team connections and collaboration in person
• Professional development/training opportunities
• Regular interactions with adorable animals and a meaningful impact in daily work
• Employee benefits package including medical, dental, veterinary, and retail

Working Conditions

This role requires work with animals on site (feline and canine) in a high-volume shelter environment. This position necessitates regular, hands-on work with animals of diverse breeds, sizes, and behaviors. The work environment inherently contains common animal-related allergens, including but not limited to fur, dander, and cleaning agents. This role also requires prolonged sitting (up to 8 hours/day), computer usage for extended periods, as well as standing, walking, bending, and lifting up to 30 pounds as necessary. Additional duties may include performing physical tasks related to animal handling, cleaning, and general facility maintenance. This role may require working alone and closing the animal centre. As such, you are able to perform all the essential duties of the position in such an environment.

Learn More About The GTHS

We're a community-based non-profit organization providing a vulnerable animal shelter, animal adoption services, low-cost veterinary care, and community programs and services ).

If this position sounds like the right fit for you, please submit your resume and cover letter on Indeed's job portal directly   This position will remain open until filled; interviews will be scheduled as candidates are selected.

*We thank all applicants for their interest, however, only those selected for an interview will be contacted. The GTHS will endeavor to make accommodations based on individual accommodation needs, please notify  about your specific needs, this information will be kept confidential.

Job Type: Permanent

Pay: $22.75 per hour

Benefits:

• Casual dress
• On-site parking

Ability to commute/relocate:

• Collingwood, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your interest in this role? Why are you interested in working for the GTHS?
• Do you have animal (canine/feline) handling experience, what does that include?
• Are you able to work EACH Friday, Saturday, Sunday and Monday shifts throughout the year (except holidays)?

Education:

• Secondary School (required)

Experience:

• Customer Service: 2 years (required)
• Supervising: 2 years (required)

Licence/Certification:

• Clean, Full Ontario driver's license – Class G (required)

Work Location: In person