Crew Chief

Reporting to the Area Manager, the Crew Chief will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. 
STIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job.  The tasks and the time spent performing each task may vary as business needs require.  ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Daily Office/Management Duties

• Review work orders assigned weekly and communicate with administration staff as needed
• Check routing and directions to each job as required
• Call or email the daily job completion report to Office Administrator
• Inspect materials and equipment required for the scheduled jobs and loaded on company vehicles prior to leaving the office
• Create a requisition for materials and equipment needed for pick-up at the end of each work week 

Client Site Duties

• Complete jobs to specifications and customer's satisfaction
• Inspect the work completed to ensure the job meets ServiceMaster standards and customer requirements
• Handle re-service requests promptly and courteously
• Take a personal and genuine interest in providing customer satisfaction

General Duties

• Maintain all equipment and vehicles to ensure they are in proper working order
• Keep the interior of service vehicles neat and clean
• Attend weekly meetings with production team
• Attend training workshops as required for the production team
• Maintain professional conduct and appearance in all client facilities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service 
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties when required

 Characteristic and Ability Requirements

• Results-oriented individual with the ability to interpret and effectively manage multiple and competing priorities and timelines
• Strong management, delegation, planning and leadership skills
• Effectiveness in the areas of construction safety and productivity
• Good communication skills both written and verbal
• Ability to engage clients and deliver excellent service
• Thorough decision making skills 
• Highly organized, strong attention to detail and ability to multi-task
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings and with shifting priorities and deadlines
• Operates with honestly and integrity with a genuine desire to make valuable contributions to the team
• Team player that fosters team-based learning
• Works well independently and in a team environment

QUALIFICATIONS

• Education Required: High School Diploma
• Other Education/Certification/Training preferred: n/a
• Experience in commercial cleaning is preferred.  
• Equipment: Vacuum cleaners, portable cleaning equipment, tools, hot water extraction unit, rotary scrubber, floor polisher
  
  

Physical Requirements

This position requires some heavy lifting. Moderate intensity of sensory effort is required.  

Working Conditions

There is a low risk of exposure to adverse working conditions.

By joining ServiceMaster Clean, you will be part of an industry leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision.  Our environment is a diverse community where successful people work together to achieve common goals.

ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results

We Are Committed to our customers and are guided in all we do by their needs.

We Are Complete and seek to provide exceptional service and engage in proactive behavior.

We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction 

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd.