Sr. Director, Strategic Advisory

Job Description
About Bond:
Bond designs, builds, and manages solutions that help leading brands deepen customer loyalty. We combine strategic insight with hands-on execution to create experiences that drive measurable business impact.

The Role:
As Sr. Director of CX Strategy & Design, you will inspire and lead Bond's Customer Strategy and Digital Experience teams, empowering team members to achieve ambitious goals. You'll set priorities, own and drive the strategic direction for CX Strategy & Design and serve as a trusted advisor to clients navigating complex experience challenges, and transformational initiatives with significant organizational impact. We are looking for an experienced leader who can help mentor and grow our team, deepen relationships with clients, develop innovative solutions, and drive thought leadership at the intersection of customer and digital experience. In this role, you will influence and shape industry standards at industry forums to strengthen Bond's market position.

Job Requirements

• Bachelor's degree in Business, Marketing, Digital Media, or related field (Master's preferred)
• 15+ years in professional services with 10+ years in CX management, digital experience strategy, or UX design
• 8+ years in leadership roles with P&L or practice management responsibility
• Proven track record delivering business impact through cross-functional team leadership
• Deep expertise in customer journey mapping, segmentation, UX design, and digital analytics
• Deep experience and a passion for growing and developing a diverse and talented team to achieve their growth goals and to consistently deliver exceptional work to our clients.
• Working knowledge of analytics platforms (Google Analytics, Adobe Analytics), A/B testing tools, and AI-driven personalization
• Recognized thought leadership in digital experience or technology integration with a history of influencing and shaping best practices.
• Exceptional communication skills with demonstrated ability to build C-suite relationships

Who Thrives Here:
We've learned that the people who do their best work with us share a few things in common:

Rigor without rigidity.
You take evidence seriously. You know the difference between a hunch and a finding, and you design work that produces real insight rather than confirmation. At the same time, you hold your conclusions loosely. When new information arrives, you update your thinking based on where the data leads.

Clarity over cleverness.
You write and speak to create shared understanding, not to signal sophistication. If you find yourself reaching for jargon, you treat it as a sign that you haven't thought something through clearly enough yet.

Ownership that extends past your deliverable.
You care whether the thing actually worked, not just whether you completed your part. When a project hits an obstacle outside your defined scope, you don't shrug and point to someone else's swim lane. You stay with problems until they're solved.

First-principles thinking.
You can reason through situations you haven't encountered before without needing a template or a precedent. Novel problems feel like interesting puzzles rather than paralyzing uncertainty. You trust your ability to figure things out.

The courage to push back.
You'll disagree with colleagues and clients when you believe they're headed in the wrong direction. You surface uncomfortable truths rather than letting them fester. You advocate for what you think is right, even when consensus is pulling the other way and agreement would be easier.

Job Responsibilities
Strategy & Growth

• Own the execution of the business plan for Customer Strategy and Digital Experience teams, driving growth aligned with Bond's strategic objectives
• Shape go-to-market strategies, products, and solutions that anticipate industry changes and needs to differentiate Bond as leader in the marketplace
• Identify and integrate emerging technologies—AI, automation, personalization—that enhance client offerings to position Bond as a market leader
• Maintain a point of view on CX partner technologies and their strategic applications that anticipates market trends.

Client Partnership

• Serve as a strategic partner to clients, translating business objectives into experience strategies that drive loyalty and growth and influence industry best practices.
• Lead customer journey mapping, touchpoint analysis, and segmentation to identify opportunities for improvement
• Establish experience KPIs and closed-loop feedback mechanisms to drive continuous optimization across diverse client segments.
• Develop proposals and programs that deliver measurable value to customers, employees, and client businesses

Delivery Excellence

• Lead customer strategy engagements spanning journey mapping, proposition design, segmentation, voice of customer programs and collaborate across practices to integrate solutions.
• Oversee UX/UI strategies ensuring intuitive, accessible, and compelling digital interactions leading industry best practices
• Leverage behavioral analytics, A/B testing, and user research to inform decisions and optimize performance across diverse clients.
• In collaboration with Bond practices, ensure seamless integration between digital experiences and backend systems (CRM, CMS, e-commerce)
• Collaborate cross-functionally to deliver consistent experiences across all touchpoints across all Bond offerings

Team & Thought Leadership

• Lead, inspire, and mentor the team of strategy an design professionals to create an inclusive culture of high engagement, and strengthen Bond's long-term capabilities.
• Build external visibility through social media, speaking engagements, and industry participation
• Stay current with industry trends and best practices, incorporating them into client work and team development

Job Benefits

Compensation
: The expected base salary compensation for this role is $155, to $195,262.50 CAD annually.

Use of Artificial Intelligence (AI):
Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process. 

We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.

Vacancy Type:
This posting is for an existing vacancy. 

The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training. Team members can also participate in incentive programs and earn incentive compensation tied to both business and individual performance.

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected:

Flexibility
: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.

Moments that matter
: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.

Health & Wellness support
: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.

Future-focused
: Retirement planning assistance with company matching.

Career development
: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.

Celebrating your impact
: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.