Experienced Commercial Property Claims Adjuster

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

We currently have some exciting roles for Experienced Commercial Claims Adjusters for our Commercial - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement of predominately commercial property claims (90% commercial | 10% personal lines) via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you'll do:

• Support our claims customer demand through a phone and text line environment

• Investigate and negotiate various Commercial Property Claims in accordance with Aviva's claim procedures and guidelines.

• Responsible for confirming coverage and compiling FNOL information for incoming claims.

• Stand as an expert and provide in-depth commercial claims guidance/advice to customers, peers and other stakeholders

• Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.

• Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.

• Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.

• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...

• Responsible for recognizing questionable claims, subrogation and risk opportunities.

• Also responsible for reviewing case law to determine liability.

• Meets Property team performance expectations that are set individually and contributes to team success.

• Adheres to and supports policies surrounding attendance

What you'll bring:

• (suggest 3+ years to expand candidate pool) 3+ Years of property claims experience

• (would lower this to 1 year experience for external, we will still give priority to people with more experience, and we can gauge their competency in the interview.) Minimum of 2 Years experience handling first-party commercial claims including but limited to building owner/tenant, business income , stock, cargo, builder's risk, crime and equipment claims for a wide variety of industries

• A customer focused mindset with a strong commitment to delivering timely, fair, and professional claims service.

• CIP or FCIP and other industry designations preferred. Must be willing to pursue CIP for provincial licensing.

• Ability to work in a fast-paced environment to support customer demand

• High level of comfort dealing directly with key commercial clients and brokers on all claim related issues and other assistance as required

• Computer proficiency; Excel, Word, PowerPoint, Outlook, Guidewire

• High level of prioritization and organization skills

• Think critically and coordinate with all stakeholders to ensure you receive the best outcomes.

• You are hardworking and a self-motivated problem-solver

• Excellent oral and written communication skills.

• Licenses for claims adjusting in any provinces (not a requirement, but expected to apply once in role)

• Assist and support during high volume catastrophes as needed (Evenings and Weekends)

What you'll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We'll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees' physical and mental health

• Hybrid flexible work model

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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