Human Resources Business Partner

At OSL Retail Services, we believe people are the heart of everything we do, and it is an exciting time to be part of something special Our momentum is growing, and is fueled by innovation, collaboration, and a shared entrepreneurial spirit that drives real results. Founded in 2012 in Mississauga, Ontario, OSL delivers customized sales solutions in retail, direct sales, and customer acquisition, all built on a foundation of integrity, respect, and passion. Our culture thrives on connection, purpose, and growth. If you're looking for a place where your talents are valued, your ideas matter, and your career can grow, we'd love to meet you.

About the role:

The Human Resources Business Partner (HRBP) serves as a strategic advisor and key liaison between HR and assigned client groups, driving HR initiatives that align with business objectives. This role encompasses a range of HR generalist and administrative responsibilities, including employee data management, benefits administration, and policy compliance. The HRBP provides guidance on legislative and company policies, supports field management in addressing workplace concerns, and partners with leadership to enhance employee experience, engagement, and operational efficiency. By leveraging data insights and best practices, the HRBP plays a critical role in fostering a compliant, high-performing, and people-centric work environment. 

What you're responsible for:

• Partnering with business leaders to align HR strategies with organizational objectives
• Providing data-driven insights to influence decision-making
• Advising on workforce planning, talent management, and organizational development
• Acting as a trusted advisor to managers and employees on HR policies and best practices
• Managing conflict resolution, investigations, and disciplinary actions
• Driving initiatives to improve employee engagement and retention
• Assisting with performance review cycles and career development programs
• Coaching managers on performance improvement and leadership development
• Identifying training needs and facilitating learning initiatives
• Ensuring adherence to labor laws, company policies, and industry regulations
• Overseeing workplace investigations and compliance audits
• Building strong relationships with department heads and executives
• Acting as a consultant to drive HR initiatives that impact business results
• Presenting HR metrics and trends to leadership teams for strategic decision-making

Job Requirements:

• Five+ years of work experience in a Human Resources role preferably including employee relations, coaching and investigations exposure
• A college or university degree, preferably in business specializing in Human Resources
• Post grad diploma in Human Resources preferred
• Bilingual in English and French an asset
• Excellent communications skills, verbal and written
• Effective time management skills and highly organized
• Excellent interpersonal relation skills
• Strong computer skills including proficiency in Microsoft Office Suite
• Conviction to improve personally and support continuous improvement
• High level of personal integrity
• Positive and supportive tone, attitude, and work ethic
• Ability to work in a fast-paced environment and be a self-starter
• Previous multi-unit national retail experience preferred

Let's Talk Perks: 

While the starting salary for this role typically begins at $78,000, your final offer will reflect your relevant skills, individual strengths and experience.  Beyond the numbers, we're proud to offer a holistic package that includes bonus opportunities, room to grow, chances to be recognized, top-tier benefits, and perks that make coming to work something you can look forward to. We're committed to supporting your success every step of the way.

• Generous time off: Start with 3 weeks of vacation, plus extra flex days to recharge.
• Comprehensive benefits package: Includes medical, dental, vision, health spending account, and Teladoc virtual care.
• Retirement support: Company-sponsored savings plan to help build your financial future.
• Hybrid work model: Designed to support collaboration, learning, and meaningful connections.
• Top-tier tools: Best-in-class systems and equipment so you can do your best work.
• Convenient location: Our Mississauga office offers free parking, EV charging stations, and direct access to public transit for both Toronto and Mississauga.
• OSL Cares: Opportunities to give back through community and charity initiatives.
• WE at OSL: Supporting women's empowerment and leadership.
• Career growth: Ongoing training, development, and programs to help you advance.
• Award-winning culture: Proud to be one of Canada's Best Managed Companies for 8 years running — now a Platinum Club member.
• Invested in you: Structured employee development programs designed to help you thrive.
• Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs.

The Interview Process:

• Step 1: If your profile is a match, we will invite you for a first conversation with the recruiter.
• Step 2: The next step is an in-person interview with the hiring Manager.
• Step 3: The next step is an in-person interview with the hiring Manager and Director.

If this sounds like you and you are excited to be a member of our team, please apply now. 

We thank all interested applicants; however, only qualified candidates will be contacted.  This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.