Automotive Estimator

1 week ago

Hamilton ON LN Z, Canada CARSTAR Hamilton Lockwood Full time $42,000 - $84,000 per year

CARSTAR Hamilton Midtown seeks an Collision Estimator/Repair Planner. Responsibilities include communicating with adjusters and customers regarding vehicle status. The role requires a professional demeanor and an outgoing personality. The ideal candidate should possess strong decision-making skills, self-motivation, excellent communication abilities, and a positive work attitude to uphold the company's values and foster team spirit. CARSTAR Waterdown is an equal opportunity employer and offers competitive wages upon level of experience. No experience necessary, will provide all necessary training for success.

Responsibilities:

  • Inspect qualified vehicles and write damage appraisals.
  • Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
  • Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
  • Ongoing communication with adjuster, production staff and customer regarding repair status.
  • This position may require to fill in at other locations across the network in the Hamilton region.

Administration of RO Package

  • Ensure all parts are ordered correctly and in a timely fashion
  • Ensure customer authorization is received from owner before proceeding with parts order
  • Parts ordering and back orders are documented in the file

Experience/Skill Requirements (not necessary but an asset)

  • At least one year's experience in Management or in the industry.
  • Knowledge of products used in Facility.
  • Functional/Technical Knowledge:
  • Management Software (Bodyshop Connect)
  • Microsoft Office Software (Word, Excel, Outlook)
  • Estimating Software (Audatex and/or Mitchell)

Skills & Abilities Required:

  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize and plan work under own initiative
  • Strong communication skills (written and verbal)
  • Decision making, delegation skills, leadership ability

Job Type: Full-time

Pay: $21.00-$28.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care

Experience:

  • Customer service: 2 years (preferred)

Work Location: In person

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