Support Engineer
2 weeks ago
Support Engineer – DevOps Products
Our Client is seeking a Support Engineer to join their team. If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team
Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.
Job Description:
Required Skills:
Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, PythonStrong development skills including; Test automation, Mobile and Web development testing methodsKnowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriverStong knowledge of support process related to ticket tracking tools including any like Salesforce, ZendeskKnowledge of and hands-on experience with remote troubleshooting technologiesStrong written, verbal and presentation skills Strong problem solving and analytical skills Strong ability to work independently and within a team Ability to multi-task across multiple products within different technology platformsEnglish and German fluency both written and spoken, English required, English/German preferredAbility to work an 8 hour shift within the business hours of CESTRequired Experience:
2 years development experience with an emphasis on application testing and scripting2 years experience in a customer facing role with a SaaS software/application development company1 year experience with technical documentation writing-
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