Support Engineer

2 weeks ago


Eastern CanadaOntarioMontrealQuebec CityQuebecNova ScotiaNewfoundlandVancouverRichmondCalgaryWinnipegBritish ColumbiaSurreyManatobaManitobaEdmontonSaskatoonReginaOttawaFrederictonMonctonWaterlooHalifaxCoquitlamBurnabyNew WestminsterNew MexicoSt John's, Canada Targeted Talent Full time $60,000 - $90,000 per year

Support Engineer – DevOps Products

Our Client is seeking a Support Engineer to join their team.  If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you on their team

Our client is a leading provider of Development and Operational management solutions. They provide a wide variety of solutions such as testing, quality and security and DevOps tools.


Job Description:

Providing effective customer service to customers using in-depth knowledge of company productsCollaborate with other teams to meet and exceed customer service expectationsTroubleshoot installation and testing problems across multiple programming languages and build environments.Help customers find product solutions.Escalate issues to Support Manager based on the severity of the issueUpdate user documentation.Providing excellent customer service and product knowledge to maintain customer satisfaction.Collecting customer feedback on features, bugs and other areas of importance and delivering this information to our product team

Required Skills: 

Strong knowledge of development technologies including: .NET, ASP.NET, C#, VB.NET, Java, JavaScript, Ruby, PythonStrong development skills including; Test automation, Mobile and Web development testing methodsKnowledge of Operating Systems and App Support for: Windows, iOS, Linux, SQL, HTML5Knowledge of Integrations such as: Jira, Jenkins, Teamcity, Selenium WebDriverStong knowledge of support process related to ticket tracking tools including any like Salesforce, ZendeskKnowledge of and hands-on experience with remote troubleshooting technologiesStrong written, verbal and presentation skills Strong problem solving and analytical skills Strong ability to work independently and within a team Ability to multi-task across multiple products within different technology platformsEnglish and German fluency both written and spoken, English required, English/German preferredAbility to work an 8 hour shift within the business hours of CEST

Required Experience: 

2 years development experience with an emphasis on application testing and scripting2 years experience in a customer facing role with a SaaS software/application development company1 year experience with technical documentation writing

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