Analyst, Claims Business

Definity is the parent company to some of Canada's most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada's leading and most innovative property and casualty insurers. We can't do that without our people, so we embrace and encourage a culture that's collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It's better here.

This position reports to the Manager, Enterprise Fraud and is accountable for collecting, coordinating, organizing, and maintaining policy data. As a member of the Enterprise Fraud team, the successful candidate will be responsible for providing analysis of Underwriting (UW) Fraud trends and maintaining regular communication with CI and PI UW partners. This role requires the ability to analyze root causes of problems, provide detailed business requirements, rationale and benefit for projects, reports, and system enhancements. The role plays a critical part in bridging the gap between Enterprise Fraud and other teams (UW, Advanced Analytics, Technology Services and Product & Pricing) therefore requiring intense collaboration, effective influencing, and communication skills to achieve the best outcomes for all parties .

What can you expect from this role?

Data Gathering & Analysis

• Collecting, coordinating, organizing, and maintaining policy data and information.
• Analyzing reports generated / ability to determine root cause of issues / trends
• Responsible for conducting diagnostic assessment of post-bind UW tool performance.
• Investigation of root cause analysis for any fraud analytics tool system issues.

Reporting/Data

• Support fraud centric Data mapping and integration
• Effective and proficient use of Microsoft Suite software and Tableau

Project/Problem Solving

• Document & analyze business processes, workflows, and pain points
• Laise with TS for UW Fraud tickets / issues, participate in testing / training, ensuring solutions meet requirements & needs of the business
• Process Improvement: identify inefficiencies or bottlenecks, recommend process improvements to reduce costs, ensure consistency, improve turnaround times, and enhance customer experience
• Stakeholder Communication: facilitate meetings with cross functional teams, communicate findings, recommendations, and updates clearly and effectivel

What do you bring to this role?

• 5 years experience in P&C Insurance Industry
• Post secondary education
• Claims or UW knowledge is preferred
• Effective communication skills (written, oral, presentation) to effectively inform, influence and collaborate with key stakeholders
• Process Improvement: a passion for improving processes and an ability to challenge the status quo
• Analytical and investigation skills: relentless pursuit of looking for trends and root causes of issues leading to meaningful solutions for claims and business partners

Salary range is $69,000 - $127,000

Interested in this role, but don't meet every requirement? We encourage you to apply We know from experience that a candidate doesn't need 100% of the qualifications listed to bring incredible value to our team. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

Go ahead and expect a lot — you deserve it.

It's better here — but don't take our word for it. Definity was named by Great Place to Work as one of the Best Workplaces in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting .

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).