Service Delivery Manager

We are honoured to again be selected as one of B.C.'s Top Employers.

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you

Term/Status: Permanent/Full time

Classification/Salary: Management Band 4 – position starts at $100,231 to $125,289 annually

Location: City (hybrid within BC after passing a 6-month probationary period)

Team: Vernon or Salmon Arm

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connections.

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact at any stage of the hiring process.

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About The Opportunity
As a Service Delivery Manager (SDM), you will manage the day-to-day operations of CLBC services within an assigned service delivery area. The Service Delivery Manager ensures that eligible individuals and families are provided with goal-focused direct support, that services are delivered per CLBC policy, and that complete information on community living services and community-based options is available and provided to individuals and families through a team of professional and administrative staff.

A central function of the SDM role is to ensure the effective and efficient delivery of CLBC contracted services that are fiscally responsible, consistent, and portable to support the safety, security, and well-being of individuals.

Key Responsibilities
Supporting Facilitators and Analysts to plan for and implement support to families

Ensuring that contracting of services to agencies is completed

Overseeing the contract management cycle including contract review, development of work plans and workflow processes, and assessment of effectiveness and contractual consistency

Promoting CLBC's work towards reconciliation and partnership with Indigenous organizations

Supporting Facilitators, Analysts, and regional managers in managing emerging issues between CLBC, service providers and individuals and families; focusing on facilitating best outcomes and escalating as needed

Consulting and advising Facilitators in navigating the complexity and depth of planning with individuals and families

Supporting Facilitators and Analysts in building relationships with families, individuals and service providers, and coaching to enhance individual capability and depth of practice

While leading and guiding a dynamic team, you'll recruit, train, performance manage, approve leaves and expenses, and handle labour relations matters like discipline and resolving staff grievances.

What You Will Bring
Bachelor of Social Work or Business Administration/Commerce degree with human services orientation or equivalent

Minimum of 5 years of demonstrated successful experience in a leadership position, preferably within social services resource development and contract management within the community living sector

An equivalent amount of combined education and related experience may be considered

We Are Also Looking For
Excellent leadership skills and the ability to provide staff with solid direction, guidance, coaching, mentoring, and development

Proven ability to establish and maintain effective and collaborative working relationships with people at every level of the organization and key internal and external stakeholders to CLBC

Advanced written and oral communication skills, including giving presentations

Demonstrated ability to facilitate issue resolution on a variety of matters

Benefits: A rewarding career at CLBC comes with great benefits including:

Employer-paid extended health and dental plan

A BC Public Service Pension plan with employer contributions

Generous vacation plus additional personal days

Paid maternity/parental/adoption leave

Life insurance, paid sick days, and, if needed, long-term disability

Wellness supports, including an Employee and Family Assistance Program

Professional development funds and resources to encourage continuous learning and skill development

Access to government discounts for travel, cell phones, and more

Additional Info
Occasional travel to communities within the catchment area, and to Head Office in Vancouver as needed

Possession of a valid class 5 driver's license and a clean Driver's Abstract is required

Successful applicants are subject to a Criminal Record Check

At CLBC, we are committed to providing equitable compensation, recognizing that salary negotiation can be a barrier for some groups. We will engage in an objective analysis to determine a starting salary that is grounded in principles of equity and fairness

Closing date: Open until filled

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.