Customer Service Representative

1 day ago

Toronto, Ontario, Canada THe UPS Store 620 Full time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills and a passion for helping others, while also being able to handle inquiries and resolve issues promptly.

The hours we are looking to fill is 20 hours per week 3pm-7pm. Mon-Friday as well as a role that can fill Sat & Sunday 10am-5pm.

Duties

  • Help service walk in clients for shipping, printing, scanning and other services.
  • Respond to customer inquiries via phone, email, and chat in a professional manner.
  • Provide accurate information regarding products and services to enhance customer satisfaction.
  • Assist customers with order placements, modifications, and cancellations.
  • Perform data entry tasks accurately to maintain up-to-date customer records.
  • Identify opportunities for upselling products or services based on customer needs.
  • Analyze customer feedback and provide insights for service improvement.
  • Maintain a positive attitude while managing challenging situations or complaints.
  • Collaborate with team members to ensure seamless service delivery.

Skills

  • Strong customer service skills with a focus on providing excellent support.
  • Effective communication skills in English
  • Proficiency in data entry with attention to detail. No room for error for addresses.
  • Ability to analyze customer needs and provide tailored solutions.
  • Experience in sales and upselling techniques is a plus. Job will pay bonus commission on marked up sales.
  • Familiarity with phone etiquette and professional communication standards.
  • Multilingual capabilities are an advantage, enhancing our ability to serve diverse customers. Join us as we strive to deliver outstanding customer experiences

Job Types: Part-time, Permanent, Fixed term contract

Contract length: 12 months

Pay: From $17.60 per hour

Ability to commute/relocate:

  • Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Hours will be 3pm-7pm Mon-Fri. We are also looking to cover 10am-5pm on saturday and sunday. Please say "YES" if that is okay.

Experience:

  • Customer service: 3 years (required)

Language:

  • English (required)

Location:

  • Toronto, ON (required)

Work Location: In person

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada MINT Cleaning Service GTA Full time

    Customer Service Representative (Social Media)Location: North York, ON (205 Placer Court)Job Type: Full-timeSalary: CAD 3,000 – 5,500 / month (Base + Monthly Performance Bonus)About the RoleWe are looking for a Customer Service Representative to support our fast-growing home services company.This role focuses on customer communication, booking...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada Amigo Workforce Full time

    Location: Toronto, CanadaClient: Non-Profit OrganizationRepresented By: Amigo WorkforceJoin Our Team as a Customer Service Representative at Amigo WorkforceAre you passionate about delivering exceptional customer service while exploring diverse industries in Ontario? Amigo Workforce is seeking dedicated Customer Service Representatives to connect individuals...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada Jill Frisch & Freeze MiniMart Full time

    Job description:We are seeking a customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.The most effective customer service representatives are truly happy to assist clients. They...

  • Collision Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada Grand Touring Automobiles Group Full time

    Are you looking to work with some of the most luxurious brands in the world? Grand Touring Automobiles is looking for a Collision Customer Service Representative. As the epitome of luxury, we are seeking an individual with exceptional interpersonal skills and a passion for delivering customer service. As a Collision Customer Service Representative, you are...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada Circle of Care, Sinai Health Full time

    Job DescriptionThe Client Services and Administrative Representative is responsible for supporting & providing excellent customer service to the client and continually improving operational success. The Client Services and Administrative Representative is passionate about achieving organizational results and strives to attain these results through effective...

  • Customer Service Representative

    1 week ago

    Toronto, Ontario, Canada Community Sports Partners Full time

    Community Sports Partners is one of the largest and fastest-growing private youth sports operators in the GTA. We are dedicated to providing fun, engaging experiences that create lasting memories for the youth and families in our communitiesWe are seeking a driven Customer Service Representative to join our sales team. This is a full-time, in-office role...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/29/2026Address:6023 Steeles Avenue East Job Family Group:Retail Banking Sales & ServiceMandarin CantoneseDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/08/2026Address:2301 Brimley Road Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Service Representative

    1 day ago

    Toronto, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/12/2026Address:1 Yorkgate Boulevard, Unit Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...

  • Customer Services Representative

    1 day ago

    Toronto, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:01/12/2026Address:220 Yonge Street, Unit C Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through...