Workplace Operations Specialist

Cover Genius is a Series E insurtech that protects the global customers of the world's largest digital companies including Booking Holdings, owner of Priceline, Kayak and , Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We're also available at Amazon, Flipkart, eBay, Wayfair and SE Asia's largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular "CG Gives" which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the Role

As a Workplace Operations Specialist on our Workplace Operations Team, you bring our purpose to life by working at the very heart of our business. You will be responsible for overseeing all daily office operations, managing facilities, coordinating workplace services, and ensuring a seamless and welcoming employee experience.

You will collaborate with cross-functional teams to optimize processes, maintain a safe work environment, and actively support company culture.Your work will directly shape how our offices feel and function. From streamlining processes and ensuring compliance to championing a seamless employee experience, your impact will be felt in our hubs.

Key Responsibilities

Core Workplace Operations

• Build and maintain positive relationships with all internal and external stakeholders, including vendors and building management.

• Oversee and manage the workplace's day-to-day operations and service offerings.

• Manage the workplace operational budget for your location, ensuring cost-effective solutions.

• Monitor and manage the office operational budget, ensuring cost-effective solutions for supplies and other office needs.

Administration & Employee Experience

• Manage the supply of office and kitchen essentials, including asset inventory.

• Serve as the main point of contact for all workplace-related issues, addressing employee concerns promptly.

• Organize lunches, catering, and internal workplace events.

• Facilitate office tours and orientations and coordinate the issuance and collection of employee equipment and access as part of the onboarding and offboarding process.

• Maintain workplace organization and its layout.

• Provide general administrative functions, including the management and recording of incoming and outgoing mail.

Facility, Safety & Compliance

• Manage and maintain security and access control systems.

• Ensure the workplace is compliant with all safety standards and promote wellness initiatives.

• Establish good working relationships with building management and vendors.

• Manage meeting room bookings, set-up, and support.

• Provide assistance in any sustainability initiatives (e.g., schedule collection of recyclable materials from the Sydney Office).

Event & Social Responsibility

• Assist in securing event venues, catering, and decorations for internal events.

• Assist in booking team bonding activities.

• Provide assistance in any CG Gives charitable initiatives, including research and event execution.

• Perform other relevant duties, such as identifying process improvements.

What You Will Bring

• Experience: Proven experience in office management, facilities management, or related workplace operations roles for at least 3–4 years.

• Education: Bachelor's degree in a relevant field.

• Adaptability & Execution: Experience managing multiple priorities and delivering work quickly and to a high standard.

• Communication: Excellent verbal and written communication skills, with experience working with people from different cultures and a collaborative mindset.

• Compliance: Knowledge of health, safety, and security protocols within the workplace.

• Core Skills: Ability to negotiate with vendors, manage budgets effectively, and possess basic knowledge of operating AV systems and other required applications.

Proficiencies and Attributes

• Proactiveness: Able to anticipate potential disruptions and implement preventive measures.

• Problem-Solving & Adaptability: Ability to think quickly to reach a solution, resolve issues promptly, and adapt to changing workplace needs (resilience).

• Stakeholder Management: Skilled at liaising between employees, the Leadership Team, and vendors (Communication & Stakeholder Management).

• Customer Service Orientation: Driven by the focus of enhancing the workplace to provide a good employee experience.

• Analytical Thinking: Able to assess complex situations, optimize processes, and engage in cost control.

This position can either be a full-time or part-time role. It is on-site role located in the Financial District of Downtown Vancouver.

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We're a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible PTO. Taking time out is important for our teams to enjoy life and stay fresh.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. 

Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.