Current jobs related to Digital Product Owner - Toronto, Ontario - Apex Systems

Job#:
Job Description:
Digital Product Owner (Credit Cards)
Job Description:
Position Title: Product Owner

Line of Business: Personal & Business Banking

Est. Start Date: March 2nd 2026

End Date: 12 months from start

Length of Contract: 12 months

Possibility of Extension?: Yes

Possibility of FTE?: Yes

Physical Working Location: Downtown Toronto, Financial District

Is this role remote?: Hybrid 2-3 days every Monday and Thursday (alternating Fridays)

Hours of Operation: 9-5PM

Possibility of Overtime?: No

VMS:

Role mandate:
lead and support credit card workstream and support volume

The Digital Product Manager will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients. The Focus for this leader will be on Credit Card servicing transactions on our Retail Banking Platform.

Key Responsibilities:

• Define and communicate the product vision and roadmap for Credit Card Servicing aligned with the Assisted Channels Platform strategy.
• Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement, working alongside Product and Process Managers.
• Create and maintain a prioritized product backlog that maximizes business value and customer experience, including capability to complete business cases and assess project benefits as needed. Prioritization must be defined according to a measurable system.
• Create and track measurable KPIs and OKRs.
• Act as the voice of the business and owner of the user experience, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
• Facilitate product discovery sessions, sprint reviews, and roadmap presentations
• Prioritize features that alleviate pain points and improve assisted channel journeys
• Ensure seamless integration and stability across platforms to enhance frontline productivity

Qualifications

• 3–5 years of experience as a Product Owner or in product management within financial services or retail banking
• Credit card background
• Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
• Excellent communication, stakeholder management, and decision-making skills.
• Familiarity with assisted channel technologies/ platforms is an asset.
• Analytical mindset with ability to use data for product decisions, tracking and benefit analysis.
• Knowledge of digital transformation trends and omnichannel strategies.
• Experience in managing complex IT delivery processes and integrations.

Nice To Haves:

• Strong communication to stakeholders - able to speak concisely

Education:

• Postgraduate or graduate degree in business, Computer Science, or related field

Interviews:

• 1st round IV with HM & Director - virtual via MS Teams 30 minutes
• 2nd round IV Case Study (1-2 hours) - sent out to candidates
• 3nd round IV with Managing Director - virtual via MS Teams 30 minutes

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.

NYSE: ASGN

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.