ServiceNow Lead

2 weeks ago

Calgary, Alberta, Canada Collabera Full time

Day To Day Responsbilities:

Experience
 - 5+ years (with at least 2+ years in a Technical Lead Role)

Required Skills & Qualifications -

  • 5+ years of SNOW experience, with at least 2+ years in technical leadership roles.

  • Deep understanding of SNOW platform capabilities and architecture.

  • Develop and customize CSM components such as:

  • Case Management

  • Account & Contact Management

  • Entitlements, SLAs, and Contract Management

  • Customer Portal / Service Portal widgets

  • Playbooks for CSM, Agent Workspace, and Guided Decisions

  • Configure and customize forms, workflows, business rules, client scripts, UI policies, UI actions, and notifications.

  • Integrate SNOW CSM with other modules (ITSM, FSM, HRSD) or external systems (e.g., Salesforce, SAP, third-party CRMs).

  • Strong scripting knowledge (JavaScript, GlideScript, Flow Designer, etc.).

  • Proficiency in integrations (REST/SOAP APIs, webhooks, etc.).

  • Hands-on experience with Agile methodologies and tools (SNOW Agile 2.0)

Must Have:

  • SNOW Certified System Administrator (CSA) - 
    Required

  • SNOW Certified Application Developer - 
    Required

  • SNOW Certified Implementation Specialist (CSM) - 
    Required

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