Operations & Process Improvement Intern 4 months - Summer 2026

Dayforce, a global leader in Human Capital Management (HCM) with headquarters in Toronto, Ontario, and Minneapolis, Minnesota, operates across North America, EMEA, and APJ regions. Our Cloud HCM platform, recognized for its unified database and continuous calculation engine, enhances efficiency, productivity, and compliance for global workforces. We are committed to "Making Work Life Better" for employees, customers, and partners worldwide.
As an Intern at Dayforce, you'll gain real-world experience with meaningful responsibilities, access to development programs, and the chance to collaborate globally, bringing new ideas and optimizing processes across multiple business units.
Job Title:
Operations & Process Improvement Intern

Location
: Virtual

Duration:
Summer 2026
-
4 Months (May 2026 – August 2026)

Availability
:
*Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.
Benefits For Students

• Experience working for one of the fastest growing Human Capital Management technology companies in the world Access to Dayforce's development programs and resources
• Ability to work with as well as create relationships with members across the globe
• Autonomy to bring forth new ideas and optimize existing structures within the organization
• Meaningful responsibilities, enabling you to obtain 'real-world' experience
• Dynamic hands-on exposure to multiple business-units and stakeholders across Dayforce

About The Opportunity
The Dayforce Support Operations team plays a critical role in maintaining the reliability and responsiveness of our global customer support model. Our On-Call and Follow-the-Sun (FTS) programs ensure rapid assistance for Severity 1 issues and urgent escalations outside regular business hours, enabling continuous, uninterrupted support across regions.

We are seeking an intern to contribute to the enhancement and centralization of these processes by helping document workflows, streamline communication between teams, and improve the clarity and consistency of operational information. This internship offers a unique opportunity to learn how global support models function, gain insight into incident management practices, and collaborate with cross-regional teams to improve efficiency and customer impact.

This internship is ideal for students interested in business operations, process improvement, documentation, and how global teams coordinate work across regions.

What You'll Get To Do

• Support the documentation and refinement of the On-Call and "Follow-The-Sun" processes to ensure clarity, accuracy, and ease of use for Support teams globally.
• Help centralize information that currently lives across multiple wikis or channels, improving accessibility and consistency.
• Assist in mapping workflows related to Severity 1 incidents, escalations, and handoffs across regions.
• Collaborate with Support Operations and regional teams to identify process gaps, inefficiencies, or unclear information flows.
• Contribute to updates to communication playbooks, escalation guidance, and response procedures for urgent support cases.
• Participate in meetings or review sessions related to incident response, follow-the-sun coordination, and operational improvements.
• Provide administrative and organizational support for operational excellence initiatives within Support.

Skills And Experience We Value

• Working toward a Bachelor's degree, preferably in Business, Operations Management, Communications, Information Systems, or a related field.
• Strong organizational skills with the ability to manage multiple tasks and work with detailed operational information.
• Critical thinker with strong problem-solving abilities and the ability to break down complex workflows into clear, structured documentation.
• Excellent written communication skills with the ability to convey processes and steps clearly for different audiences.
• Autonomous and resourceful, with the judgment to take initiative while also knowing when to ask clarifying questions to work efficiently through ambiguous tasks.
• Comfortable adapting to changing priorities in a fast-paced, global support environment.
• Strong interpersonal skills to collaborate effectively with cross-functional and cross-regional teams.
• Detail-oriented with a focus on accuracy, consistency, and improving the accessibility of operational information.

What Would Really Make You Stand Out

• Experience with process mapping, workflow design, or documentation tools (e.g., Miro, Confluence).
• Interest or background in incident management, operations, or technical support environments.
• Demonstrated ability to streamline documentation, consolidate information, or improve knowledge-based structures.

What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

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Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process.