Co-op Support and Learning Platform Administrator

About Kinaxis 

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, with a brand-new HQ based in Kanata North in Ottawa. As one of Canada's Top Employers for Young People (2024), we want to help you take the first step in crafting your career journey.

At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries. We are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location

This is a hybrid position. You must be in the Ottawa, Canada office, at least three days a week. 

About the Team

We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end-users.

This is a full-time, 8 or 12-month position, starting January 2026 and is open only to students in a registered Co-op Program in Ontario only. 

What you will do

Support and Ticketing

• Respond to and resolve support tickets in a timely and efficient manner, providing assistance for both technical and non-technical inquiries.
• Troubleshoot and address platform-related issues, escalating complex issues to the appropriate teams when necessary.
• Maintain communication with users to provide updates on the status of their tickets and ensure customer satisfaction.

Platform Administration

• Act as the first line of administration for Kinaxis Learning Hub, ensuring smooth platform operation.
• Manage user access, permissions, and roles within the platform.
• Perform routine checks to ensure platform functionality and address any discrepancies.

Process Creation and Adherence

• Assist in the creation of new processes and workflows to enhance platform efficiency and user experience.
• Ensure adherence to established processes, helping to maintain consistency and quality across all tasks.
• Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations.

Collaboration

• Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively.
• Assist in the implementation of updates or changes to the platform, ensuring minimal disruption to users.

What we are looking for

Education

• Bachelor's degree in a related field (e.g., Information Technology, Business Administration, or related discipline) or equivalent experience.

Experience

• Experience in a support and ticketing role, with a focus on troubleshooting and problem resolution.
• Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools.
• Familiarity with process creation and optimization.

Skills and Competencies

• Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external users.
• Proficient in using ticketing systems and basic platform administration tools.
• Problem-solving skills and attention to detail.
• Graphic design experience is an advantage

Additional Requirements

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong troubleshooting abilities and a willingness to learn new technologies and processes.
• Knowledge of Learning Management Systems is a plus.

We're accepting applications now through end of day on Thursday, October 23, 2025. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. 

#Coop, #Internship, #Intern, #LI-KM1

Work With Impact: Our platform directly helps companies power the world's supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. 

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. 

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and these are some of the perks and benefits we created for our team:

• Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs and training and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis web site at  or the company's blog at 

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.