Customer Service Representative

7 days ago

Burlington, Ontario, Canada Aztex Enterprises Full time $43,000 - $47,000 per year


Company Overview:

AZX Sport is a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus

We are a 5 Star and an A+ Supplier that has been in the industry for over 25 years and we are proud to have been named one of Counselor's Magazine Best Places to Work.

Our mission is to be the industry trendsetter in every aspect of our business including: high quality inventory, manufacturing processes, compliance testing, order accuracy, attentive customer service and much more

Company Website:

Job Description:

We are looking for enthusiastic and motivated individuals to join our team as Customer Service Representatives. This role provides a unique opportunity to kickstart your career in a dynamic and supportive environment.

As a Customer Service Representative, you'll play a crucial role in ensuring our customers receive top-notch service. In addition, mastering our products and processes opens doors to various growth opportunities in Sales, Marketing, and Operations.

Key Responsibilities:

As a Customer Service Representative, you play a crucial role in ensuring our customers have an exceptional experience. Your responsibilities include:

  • Engaging with Customers: Provide helpful and friendly assistance with product inquiries and questions.
  • Order Support: Offer detailed and supportive information regarding orders to our valued clients.
  • Live Chat Assistance: Address customer queries in real-time through dynamic and interactive live chat.
  • Effective Communication: Ensure clear, prompt, and effective communication via email.
  • Operational Efficiency: Complete daily reports and lists to prevent production delays and ensure timely shipments.

Your dedication and proactive approach help us maintain our high standards and exceed customer expectations. Thank you for your invaluable contributions

Successful candidates will undergo comprehensive training to excel in these areas and will subsequently be assigned to key account teams, where they will contribute to the growth of existing client relationships.

Additional responsibilities include:

  • Managing the flow of internal production orders to ensure timely processing.
  • Working closely with our art team to create virtual product samples and order art proofs, contributing to the creative and visual aspects of our service.

This multifaceted role offers you the chance to develop a broad skill set and become an integral part of our dedicated team. It's an excellent opportunity to build a foundation for a successful career with AZX Sport.

  • Communication Mastery: Ensure customer service metrics are consistently met through email, calls, and live chats.
  • AZX Ethos Integration: Align your communication style and behavior with our company's core values.
  • Customer Ratings: Use our tools and training to request a minimum of 3 customer ratings per day.

Job Type: Full-time

Pay: $43,000.00-$47,000.00 per year

Benefits:

  • Dental care
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application question(s):

  • What University did you graduate from and what year did you graduate?
  • Have you worked in the Promotional Products Industry?
  • Are you willing to work in Burlington in a full-time in-office setting?

Location:

  • Burlington, ON 

Work Location: In person in Office


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