Operations Manager

About Us

Northern Dock Systems (NDS) is an industry leader in the sales, installation, and service of industrial overhead doors, dock equipment, and energy-efficient HVLS fans. We're dedicated to providing customized, high-quality solutions that enhance safety, productivity, and energy efficiency for our customers across a wide range of industries. With a strong commitment to innovation, teamwork, and customer satisfaction, NDS continues to set the standard for excellence in industrial service and support.

We're looking for an Operations Manager who's ready to take charge and make an impact. In this role, you'll be the driving force behind our field operations—leading a talented team of Field Supervisors, optimizing performance, and ensuring every project exceeds customer expectations.

You'll combine your technical know-how with strong leadership and problem-solving skills to elevate service quality, safety, and efficiency across the company. This is your opportunity to lead from the front, coach a skilled team, and play a key role in shaping the future of our field operations.

What You Will Be Doing

Operational Leadership

• Demonstrate strong leadership, vision, and collaboration in managing teams and field operations.
• Promote a culture of accountability, safety, and continuous improvement.
• Provide constructive feedback and encourage open dialogue on issues critical to organizational success.
• Oversee and coach Field Supervisors and Master Electricians, to ensure effective performance and professional development.
• Ensure that all field work (service, installation, preventive maintenance) is completed efficiently and within established timeframes.
• Conduct and participate in meeting cadences.
• Conduct regular site visits to support technicians, meet new customers, and assist sales representatives with project walk-throughs or technical assessments.

Field Team Oversight

• Monitor and conduct regular field audits to ensure technician efficiency, safety compliance, quality, and adherence to work procedures are being followed.
• Manage site escalations and provide guidance for resolution.
• Implement and manage a Junior Technician Training Program to develop future field talent.
• Ensure time management, accuracy of ADP timecards, and attendance policies are followed and accurate time tracking for billing purposes.

Fleet & Equipment Management

• Management of fleet program
• Review GEO reports for vehicle idling, fuel use, and driving behavior.
• Oversee the truck audits for cleanliness, organization, and equipment readiness.
• Manage Fleet budgets for trucks, and tools

Field Service

• Primary point of contact to support estimating.
• Review WIP, both active and escalation boards to ensure Field Service Supervisors have actioned accordingly, daily.
• Review and make plans to improve all KPI pertinent to service department success.
• Ensure that work order execution is completed in a professional and accurate manner

What You Bring

• Education
  : Bachelor's Degree in Engineering, Operations Management, or a related field (required).
• Experience
  : Minimum of 5 years of management experience in field service operations or a related technical industry (required).
• Proven experience in leading service teams, managing field processes, and implementing efficiency initiatives.
• Strong process-driven and analytical mindset; able to assess data and translate insights into actionable improvements.
• Excellent communication, coaching, and problem-solving skills.
• Familiarity with KPI management, fleet oversight, and customer service standards.

Why Join Us?

• Be part of a dynamic, growing company that values innovation and teamwork.
• Lead a skilled and motivated team that takes pride in their craft.
• Enjoy competitive compensation, benefits, and opportunities for advancement.
• Make a lasting impact on both your team and the customers we serve every day.

If you're ready to take your leadership career to the next level with an industry leader that's shaping the future of industrial service and safety —
we want to hear from you

Only candidates selected for an interview will be contacted.