Bilingual Tenant Services Coordinator

4 days ago

Gatineau, Quebec, Canada BGIS Full time

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.   Further information is available at

SUMMARY

The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. This position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. They are also responsible for assembling the scope and specifications, tendering, financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

  • Receive, process and validate service requests received by telephone, e-mail, and personal visits and maintain service call / work order tracking as required
  • Co-ordinate BGIS and subcontracted forces to deliver required tenant services within the scope of the position
  • Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required, assisting with selection of contractors, monitoring performance, budget, quality control, and assigning work
  • Review contract work, report any discrepancies to Facility Manager and request Purchase Orders
  • Proper interpretation of client work processes, workplace culture and policies is essential for effective Tenant Services delivery
  • Other duties as assigned

Knowledge & Skills

  • High school completion plus a specialized technical or business course
  • More than one year up to three years of job-related experience 
  • Superior client management/customer service skills
  • Effective Interpersonal skills, with an emphasis on communication (verbal/written)
  • Knowledge of project delivery and tendering processes
  • General knowledge of commercial building systems and/or construction
  • Strong organisational, coordination and documentation skills with the ability to multi-task
  • Ability to work independently
  • Ability to interpret contracts, as required
  • Proficiency with CAD will be considered an asset
  • Specific experience and skill related to the assignment – facility management, churn, facility infrastructures, client industry sector, government sector, etc.
  • Proficient with MS Office and email software

Licenses and/or Professional Accreditation

  • Valid driver's license (as required)

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success

  • Customer Service Coordinator and Administrative Assistant in Gatineau

    1 week ago

    Gatineau, Quebec, Canada Cogir Senior Living Full time

    POSITION DESCRIPTION:Founded in 1995, Cogir Real Estate has over 21,000 employees passionate about real estate. Driven by our constant desire to give meaning to real estate, we strive to humanize, create, and surpass ourselves in order to design pleasant, functional living environments that reflect the people who inhabit them. Our team manages over 520...

  • Agent.e expérience client et sécurité

    3 days ago

    Gatineau, Quebec, Canada Brigil Full time

    Devenez bâtisseur citoyenNous avons besoin de votre talent, de vos idées et de votre engagement pour nourrir la croissance de l'entreprise et contribuer à bâtir une région exceptionnelle.Chez Brigil, c'est toute une carrière qui vous attend Brigil est actuellement à la recherche d'un.e. agent.e expérience client et sécurité.Sous la supervision du...

  • Agent.e expérience client et sécurité

    2 days ago

    Gatineau, Quebec, Canada Brigil Full time

    Devenez bâtisseur citoyen Nous avons besoin de votre talent, de vos idées et de votre engagement pour nourrir la croissance de l'entreprise et contribuer à bâtir une région exceptionnelle.Chez Brigil, c'est toute une carrière qui vous attend Brigil est actuellement à la recherche d'un.e. agent.e expérience client et sécurité.Sous la supervision du...

  • Bilingual Desk Adjuster

    1 week ago

    Gatineau, Quebec, Canada Crawford & Company Full time

    Nous recrutons actuellement un Expert en sinistres bilingue - Réclamations automobiles pour rejoindre notre équipe au Québec. Le poste est à distance et nous sommes ouverts aux candidats de tout le Canada.Le candidat retenu enquêtera, évaluera, négociera et réglera les réclamations par téléphone et par correspondance. Il règlera les pertes dans...

  • Field Coordinator

    3 days ago

    Gatineau, Quebec, Canada EllisDon Corporation Full time

    Connect with us LinkedIn, Instagram, Facebook, TwitterThinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting ...

  • Agent.e à l'entretien et sécurité

    3 days ago

    Gatineau, Quebec, Canada Brigil Full time

    Devenez bâtisseur citoyenNous avons besoin de votre talent, de vos idées et de votre engagement pour nourrir la croissance de l'entreprise et contribuer à bâtir une région exceptionnelle.Chez Brigil, c'est toute une carrière qui vous attend Brigil est actuellement à la recherche d'un.e. agent.e à l'entretien et sécurité.Sous la supervision du...

  • Complementary Services

    2 weeks ago

    Gatineau, Quebec, Canada Western Quebec School Board Full time

    We, the Western Quebec School Board, acknowledge that the lands upon which we live, learn, and work are the traditional unceded territory of the Algonquin Anishinaabe peoples. We thank them for sharing these lands and commit, as an organization, as educators and as individuals, to an ongoing relationship that recognizes and respects the lands, traditions,...

  • Complementary Services

    6 days ago

    Gatineau, Quebec, Canada Western Québec School Board Full time

    We, the Western Quebec School Board, acknowledge that the lands upon which we live, learn, and work are the traditional unceded territory of the Algonquin Anishinaabe peoples. We thank them for sharing these lands and commit, as an organization, as educators and as individuals, to an ongoing relationship that recognizes and respects the lands, traditions,...

  • Coordinator, Data Analytics and Integrations

    2 days ago

    Gatineau, Quebec, Canada Brookfield Renewable Full time

    About UsBrookfield Renewable, as one of the core businesses under Brookfield Corporation, is one of the world's largest owners, operators, and developers of renewable power, with $125 billion power assets under management. Our diverse portfolio of hydro, wind, solar, distributed energy, storage, and sustainable solutions extends across five continents,...

  • Assistant Manager

    2 weeks ago

    Gatineau, Quebec, Canada Ramada Plaza Manoir du Casino Full time

    Company DescriptionThe Ramada Plaza Manoir du Casino is a prestigious 4-star hotel complex, recognized with the Ramada Pinnacle Award. Conveniently located across from the renowned Casino du Lac-Leamy and just minutes from the major attractions of the National Capital Region, the hotel is an ideal destination for both business travel and leisure getaways....