Manager, Emergency Department, Infection Prevention and Control, Switchboard and ED Registration

016-26

Emergency

Full Time

Non-Union

:45

We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.

We are looking for a Manager, Emergency Department, Infection Prevention and Control, Switchboard and ED Registration to work wo help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork.

Position Responsibilities:

The Manager of ED, IPAC, Switchboard and ED registration is a Regulated Health Professional who maintains responsibility for all aspects of their assigned departments and functions. The Manager of ED, IPAC, Switchboard and ED registration provides clinical, managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

This role will oversee the operations of the Emergency Department, Infection Prevention and Control, Switchboard and ED Registration. This role will be heavily involved in the redevelopment of the emergency department, identifying and implementing strategies to improve key performance indicators in the emergency department and quality care delivery.

This role reports directly to the Director Clinical Programs (Medicine, Emergency, Critical Care and Patient Flow).

The Manager is accountable for efficient, effective utilization of approved physical, financial and human resources; for guiding and coordinating activities of the area in accordance with professional standards and supporting the goals and strategic direction of Headwaters Health Care Centre.

Planning

• Plans the number and level of personnel needed to provide quality patient care and adjusts staffing and budgets appropriately.
• Plans the requirements for recruitment, promotion and dismissal of personnel in consultation with the Program Director and People and Culture
• Plans the delivery of patient care for the Departments and identifies problems and any need for improvements.
• Assures the organizational approach that is focused and facilitates team collaboration and continuance of the Interprofessional Model of Care.
• Plans the budget in consultation with Program Director based upon patient acuity, activity, objectives and other workload measures and, once approved, administers same.
• Works with community partners to ensure the provision of timely care to meet the needs of the patient.
• Assists the team to manage risks, incidents, family/client complaints and discharge planning;

Organizing

• Participates with personnel in the development of written philosophy, objectives and standards compatible with the vision, values and mission of the organization.
• Sets plan for personal objectives.
• Determines the orientation needs of staff and coordinates the orientation program I conjunction with the service team;
• Ensures appropriate work schedules are developed and maintained;
• Promotes ways to solve problems and make improvements in the delivery of patient care.
• Implements activities that assure promotion of quality, patient safety & risk management.
• Participation in the on-call responsibilities for the organization as assigned may be required.

Leading

• Assists the service team in using the performance appraisal program in order to evaluate and improve the performance of staff members and outcomes for client;
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Promotes Headwaters' strategic objectives.
• Assess and identify challenges within the department and develops and implements strategies for improvement.
• Ensures that standards are implemented and monitored.
• Accountable for delivery of quality patient care.
• Leads by example by following hospital policies and procedures in a safe and efficient manner.
• Acts rapidly and effectively, follows hospital policies and procedures in any emergency situation, and utilizes principles of management in any emergency situation.
• Promotes harmonious relationships and favourable attitudes among the health care team in alignment with our standards and behaviours.
• Interprets, supports, and recommends policies and procedures for employees, and ensures compliance.
• Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes;
• Maintains a presence wherever the services are provided across the corporation;
• Provides overall delegation of and support to, student programs assigned to the area and enlists the participation of staff in student preceptorship programs
• Participates in Committee activities as required.
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Provides leadership to the patient care team to ensure patient/family focused care within a coordinated integrated care planning model of care delivery through the development of integrated care maps based on practice guidelines;
• Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research-based practice to support clinical decision making. Assists in day to day problem solving within and across the services;
• Ensures patient and family feedback is followed up on and develops and implements action plans accordingly

Accountability

• Continually evaluates the standards by reviewing care plans, assessing patients, reviewing charts, interviewing, observing, participating in quality, patient safety, risk activities, and employing other means of evaluation. Revises standards as appropriate in collaboration with Program Director
• Determines the appropriate resource requirements to meet the needs of the service through appropriate benchmarking & utilization management.
• Participates with the Director to develop corresponding operating and capital budgets.
• Ensure staff safety as per Occupational Health & Safety policies & procedures.
• Evaluates personal objectives and determines need for revision and develops new objectives.
• Evaluates activities to improve operation of the department and evaluates the effectiveness of problem-solving techniques and approaches.
• Evaluates the achievement of the department's objectives in collaboration with the Program Director.
• Develops reviews and revises policies and procedures for the respective services on an annual basis with approval of the Program Director
• Evaluates orientation policies and procedures and recommends revisions.
• Evaluates in-service education programs.
• Evaluates new developments and technological changes and evolving needs of patients and community.
• Evaluates appropriate opportunities for participation in research or projects desirable and appropriate for the organization.
• Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms
• Participates in patient safety initiatives and takes action to address unsafe conditions and procedures to ensure a healthy and safe environment.
• Promotes an environment that encourages and supports change using change management theory
• All employees of Headwaters Health Care Centre are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by Headwaters.

Qualifications:

• Valid registration with a Professional Healthcare Regulating Body;
• Completed Baccalaureate Degree; or actively pursuing and a commitment to continuous learning
• Completion or working towards a Master's Degree in relevant field is considered an asset.
• Minimum of 5 years of clinical experience in acute care with strong experience a community based hospital; where you have demonstrated prowess in managing the interpersonal and fiscal challenges
• Minimum of 3-5 years' recent management/leadership experience in an acute care setting;
• Demonstrated ability to plan collaboratively to meet or exceed P4R performance measures
• Proven leadership/management skills including strong human resources, labor relations, quality management, change management and utilization management skills;
• Exceptional analytical and information-seeking skills that contribute to effective decision-making and strategic planning and execution of action plans that deliver results and motivate individuals for greater performance excellence
• Ability to work with a diverse stakeholder group with demonstrated facilitating and coaching clinical areas on change initiatives Self-directed, courageous, and highly motivated with excellent interpersonal and communication skill
• Experience managing competing demands in a fast-paced, multi-disciplinary health care environment
• Proven risk management strategies
• Experienced in the LEAN philosophy and have a proven track record of generating continuous improvement in your clinical area.
• Ability to respond to a large number of simultaneous/competing demands from patients, families, staff, physicians, and other programs and departments
• Demonstrated ability to work in a self-directed environment as well as in a team environment
• Possesses strong and effective communication and team-building skills and use them successfully to motivate and engage staff.
• Established reputation as a consultative, collaborative, coaching and/or mentoring style of leadership.
• Excellent critical thinking, problem solving and change management skills.
• Evidence of effective communication and conflict resolution skills with the ability to develop positive working relationships with all stakeholders promoting collective problem solving approaches;
• Excellent interpersonal skills with a strong orientation to staff development and staff empowerment.
• Experience at forging partnerships with stakeholders from across the spectrum of health care enables you to see the "big picture" and anticipate opportunities that continually lead to best-in-class patient care.
• Experience leading departments through Accreditation Canada surveys an asset
• Knowledge and understanding of employer responsibilities in accordance with the applicable collective agreements; occupational health & safety; infection prevention and control, and risk management.

Hours of Work: 37.5 hours per week, Monday - Friday

Hiring Salary Range: $132,912 - $149,701 per year

We are currently hiring for an existing vacancy.

Why Headwaters?

Our values are more than words, they are what define and connect us. They determine how we work, how we behave, and how we relate to our patients, their families, and caregivers as well as to everyone who is part of the Headwaters community.

We offer a wide range of employee perks, for information on our comprehensive benefits package, please visit Headwaters Health Care Centre - Careers at Headwaters .

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Headwaters Health Care Centre is an inclusive and equal opportunity employer and supports the compliance of the Accessibility for Ontarians with Disabilities Act (AODA). If you have a need for an accommodation, please contact Human Resources so that appropriate arrangements can be made.

Headwaters Health Care Centre is a smoke free facility. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors.