Job ID #31649: Housing Supports Worker

Contribute to the City of Hamilton, one of Canada's largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31649: Housing Supports Worker
• Union: CUPE Local 5167
• Job Description ID #: XXXXX
• Close date: Interested applicants please submit your application online at by 4:00 p.m. on January 21st, 2026.
• Vacancy type: This posting is for an existing vacancy
• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

Reporting to the Manager, Tenant Support the Housing Support Worker – Tenant Support provides support to exceptional tenant and landlord concerns by working closely with tenants and landlords to prevent evictions and maintain tenancies. Make connections with and educate landlords and landlord liaisons in the community. Recruit landlords to help make more unit available to clients accessing Housing Programs.

GENERAL DUTIES

Participates in a system of care working toward ending chronic homelessness, accelerating housing placements and achieving housing stability.

Conducts front-end assessments on referred applicants to review applicants' housing needs and reviews all available options.

Works with applicants to identify other service needs including, but not limited to, employment, financial benefits, childcare and broader social supports.

Assists individuals, in person or by phone, to complete various forms and documents as required to pursue available housing options.

Completes in-home visits with individuals and/or family members/other agency staff to assess needs and puts a plan in place to ensure resolution of the problem, in collaboration with landlords, property managers, other City departments and community agencies.

Connects with wait list applicants who are likely to be housed with a specific time frame (as directed) to assess and/or assist in achieving move-in readiness for households.

Liaise with other Housing Services case management staff and external partners to collaborate on a comprehensive, wrap around case plan.

Assists individuals in addressing potential barriers to accepting a housing offer, that applications accurately reflect the applicant's needs and they understand their responsibilities when a housing option is available.

Provides support for tenant placement activities including searching for prospective landlords, engaging landlord liaisons, lease-up of vacant units and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit; maintains record of move-outs, move-ins and transfers to update tenant records.

Initiates referrals that link applicant needs with services and supports individual progression through the application pathway.

Refers household to appropriate community services to help them access and maintain housing and prevent eviction.

Develops a plan with the applicant and community service providers to address their housing related needs; helps applicants establish or strengthen support networks and liaises with the community and government agencies; explores all housing options, primarily in the private market, and explores using housing emergency funds to help people maintain their current housing avoid eviction.

Maintains on-going contact with community groups and other client groups to assess future program requirements.

Writes reports, composes correspondence; compiles records and statistics. Opens and closes confidential client files; documents and follows-up on progress of project.

Addresses public meetings and community groups on policy issues and changes, other available forms of assistance; promotes new programs through flyers and special mailings.

Support tenants to collect and prepare information for Landlord tenant Board Hearings. Ensures strict confidentiality of all information received, and that all information is accurate and up to date.

Attends Landlord and Tenant Board hearings and evictions as required.

Provides back up for other Housing Services staff as needed from time to time to support peak volume times and continuous service delivery.

Work in accordance within the provisions of applicable Health & Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health & Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the job.

Qualifications

• Demonstrated ability in conducting interviews and assessments; assisting individuals and families in a human services environment normally acquired through the completion of a Community College diploma in Social Services, or other related field with previous work experience in case management or an equivalent combination of education and relevant work experience.
• Demonstrated experience in competently assessing the needs of individuals, families and target groups to support them in achieving their goals.
• Previous experience in a complex multi-faceted human services environment or other similar environment where interaction with the public was significant. Ability to establish and maintain effective working relationships with individuals and families who are served through the program.
• Demonstrated knowledge of community and government services in Hamilton; ability to keep up to date in this knowledge with an understanding of how information and referral facilitates access to services.
• Demonstrated ability to work in a fact paced environment and respond effectively to crisis situations.
• Significant knowledge of the Residential Tenancies Act and Landlord Tenant Board processes, including Notices for eviction, and the ability to interpret them effectively.
• Demonstrated high level of competency in conflict resolution related to interpersonal tenant relationships, addictions and mental health issues. Demonstrated experience in counselling clients, with ability in active listening, problem solving, and documentation skills.
• Demonstrated ability to adapt to change and perform effectively in a dynamic and complex work environment.
• Understanding of the housing continuum including affordable housing options in Hamilton
• Competency in teamwork with demonstrated willingness to cover a broad portfolio and ensure seamless delivery of service.
• Working knowledge of computer software applications (Microsoft Outlook, Teams, Word and Excel).Knowledge of Social Assistance Management System (SAMS) is an asset. .
• Must possess a valid Class "G" Driver's Licence.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.