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Regional Director, Residential Operations

2 weeks ago

Lethbridge, Alberta, Canada Avenue Living Communities Full time

Company Overview

Avenue Living Residential is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba.

We believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our resident's needs with efficient execution.

Our operations teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home.

What We Are About

At Avenue Living Residential, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners.

We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change.

Green Is More Than Just Our Colour

If you are wondering if the grass is greener here at Avenue Living Residential, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day.

By focusing on leadership excellence, employee engagement, and quality service- combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results

In addition to our team members, we also want our planet to thrive. Avenue Living Residential is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology

Position Overview:

The Regional Director of Property Management oversees the operational and financial performance of a portfolio of properties within a designated region. This leadership role ensures properties meet ownership objectives, exceed resident expectations, and operate efficiently while driving growth and profitability.

WHAT WILL YOU DO?

  • Oversee the day-to-day operations of multiple properties across the region.
  • Responsible for leading and managing the property management operations, ensuring the efficient management of residential portfolios. This includes developing and implementing strategies for asset optimization, ensuring compliance with industry standards, and fostering resident relationships.
  • Support the Regional Vice President Residential Operations in communicating and executing corporate objectives, through frequent and fluid communication. The Regional Director will schedule meetings to focus individual portfolio performance but also at the broader regional level to ensure alignment and execution.
  • Manage the property management budget, ensuring financial objectives are met. Monitor and control operating costs, capital expenditures, and cash flow and maximize property revenues by maintaining high occupancy rates and resident satisfaction.
  • Provide operational and sales direction for the residential portfolio management team.
  • Deploy all aspects of asset management strategy to the residential and assistant portfolio management team.
  • Develop operational and capital improvement plans in alignment with our capital planning and facility management teams that align with company objectives.
  • Administer standardization of operational processes for the existing portfolio and new acquisitions by participating in weekly meetings and quarterly strategy meetings with the Regional Portfolio Managers, people and culture, capital investments, financial planning and analysis, and health, safety, security and environment teams to execute on organizational goals.
  • Develop residential portfolio managers and their teams through performance management, coaching, mentoring and job shadowing. Providing constructive feedback and focusing on lessons learned.
  • Demonstrate effective leadership to deliver best-in-class standards of customer service, maintenance, and property operation.
  • Promote Avenue Living within the community: building a culture that reflects and fosters Avenue Living's core values.
  • Other duties as assigned.

WHAT WILL YOU NEED?

  • Bachelor's degree or equivalent.
  • 3-5+ years' experience as a Property Manager.
  • Facilities management experience.
  • Project management experience.
  • Understanding the components of Sales, Facilities, Capital Management with a strong financial acumen.

WHAT DO WE OFFER?

  • We live and breathe our core values. We go the extra mile. We're honest. We always have each other's back. We have tons of integrity. And we always own it and adapt – no matter the challenge.
  • With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
  • We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
  • An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities' properties, and an employee discount and savings program through industry partnerships and Perkopolis.
  • We are committed to a strong safe work environment.

What makes us different makes us stronger. We want Avenue Living to be a great place to work for everyone; where people feel safe, included, inspired, trusted and supported so they can be, and bring, their best.

We're committed to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures and attributes are valued and utilized to help achieve better results. As an organization with operations across different geographies, we celebrate the fact that our workforce is made up of people with diverse demographics.

We are committed to ensuring our workplace is fair, equitable and free of discrimination and harassment.