Service Designer

Date Posted: 12/18/2025

Hiring Organization: Rose International

Position Number: 494820

Industry: Government

Job Title: Service Designer

Job Location: Edmonton, AB, Canada, T6H 5T6

Work Model: Hybrid

Work Model Details: Primarily remote with onsite meetings

Shift: 8:00 to 4:30 Alberta time

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 6

Min Hourly Rate($): 60.00

Max Hourly Rate($): 70.00

Must Have Skills/Attributes: 3D, Design, Design Analysis, Designing, Product Design

Experience Desired: Experience in creating representations of and reporting on qualitative field research (2 yrs); Experience working in or for the public sector (3 yrs)

**C2C is not available**

Job Description
Required Skills:

• Experience with service design research and outputs (2 Years)
• Experience working within a cross-functional product team in an Agile environment (2 Years)

Preferred Skills

• Experience planning, conducting, and analysing findings from, creating representations of and reporting on qualitative field research (2 Years)
• Experience planning, conducting, and analysing findings from, creating representations of, and reporting on co-design workshops with service users (3 Years)
• Experience planning, observing, analysing, and reporting on usability testing of production or prototype systems (1 Years)
• Experience working as a Service Designer in a cross-functional team to deliver a digital service, including concept testing and service prototyping (2 Years)
• Experience working in or for the public sector (3 Years)
• Experience working with change management, policy changes, staffing changes, or other organizational change as part of service transformation and implementation (2 Years)
• Working as a Service Designer on a project comparable in size and complexity to the service innovation, program review, and/or digital transformation projects such as the GoA (2 Years)

Job Overview
The Province requires a Service Designer to work with 3D on service innovation, program review and digital transformation projects across the client. The Service Designer will work as part of cross-functional program review or product delivery teams. These teams, led by client product owners and 3D work collaboratively and collectively participate in a full range of activities including: field research, user story creation, backlog definition and refinement, and sprint planning and execution. Digital transformation projects review the current state of services, identify future opportunities, and then deliver new services that are efficient, effective and affordable. The Service Designer will be responsible for activities such as review, discovery, prioritization, prototyping, evaluation, and change management for program review and digital transformation projects.

Job Responsibilities

• Integration of human-centred design methods into program review and digital transformation projects
• Analysis and documentation of project outcomes such as whether there is efficiency in use for staff and easy access to services for citizens
• Analysis of user and employee experience across channels (mobile, web, social media, phone, face-to-face, print, mail, etc.) and identification of gaps, opportunities, and solutions
• A depiction of the overall end-to-end service journey and specific needs, opportunities, solutions, and metrics
• A plan for the integration of specific design and development work into the overall service experience and measurement of results
• Co-design and development with program teams (executives and front-line staff) of new processes and policies to effect change management
• A plan for the integration of new solutions into current service operations by examining areas such as the impacts of the migration of service delivery, policy innovation, change management, and organizational design and culture

Based on user and client needs, goals, priorities, and opportunities, a plan for and delivery of:

• user and behavioural field research;
• co-design workshops;
• prototype design and testing;
• concept testing
• journey map and service blueprint development;
• process mapping;
• service prototyping;
• user story mapping and creation
• usability testing;
• service performance measurement, analysis, and reporting; and
• strategy and roadmap documents or diagrams.
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/