Account Director

Company: Creator

Title: Account Director

Status: Full-time, Hybrid

About Creator

Looking for your next big opportunity in social media marketing? Say hello to Creator — we connect brands of all sizes with influencers worldwide through our platform and deliver social media campaigns that drive real results. 

Our platform is trusted by global brands like Oakley, North American leaders including Groupon & Fanatics, as well as national retailers such as Best Buy. Top agencies like Gen3, whose clients—Fender, Sonos, and Lyft—rely on Creator to take their influencer strategies to the next level. If you are looking to shape the future of influencer marketing, we would love to meet you.

Role Overview

Creator is seeking an experienced Account Director to join our Customer Success team. The Account Director is the primary liaison between the company and key clients, ensuring campaigns meet objectives, are delivered on time, and provide measurable results. They will manage and mentor a team of Campaign Managers and Specialists, fostering a culture of innovation, collaboration, and excellence, and report to the Head of Client Services to assist in growing the revenue and increasing efficiency within the team. 

Responsibilities:

Client Management:

• Act as the senior point of contact for key clients, understanding their business goals and aligning influencer marketing strategies to meet objectives.
• Build and maintain strong, lasting relationships with clients, ensuring high levels of client satisfaction and retention.
• Manage client expectations, communicate performance metrics, and provide insights on campaign results.

Team Leadership:

• Manage and mentor a team of Campaign Managers and Specialists, fostering a culture of innovation, collaboration, and excellence.
• Act as a role model, demonstrating leadership and accountability in all aspects of work.
• Collaborate with senior leadership to refine agency processes, services, and strategic direction.

Campaign Oversight:

• Oversee the planning, execution, and optimization of influencer marketing campaigns, ensuring they are completed on time and within budget.
• Monitor KPIs, prepare performance reports, and lead post-campaign analyses with actionable insights for clients.

Business Growth:

• Identify and develop opportunities for client upselling or cross-selling, contributing to the growth of the agency.
• Support new business development by contributing to pitches, proposals, and presentations.
• Provide thought leadership, delivering presentations, content on social and recommendations to clients and internal teams.

Requirements:

• 4+ years of professional experience in social media, communications, digital marketing, or related fields 
• 3+ years of professional experience in influencer marketing
• 3+ years of client management experience 
• 2+ years of professional experience leading a team
• Agency experience strongly preferred
• Extremely high organizational skills and demonstrated resourcefulness 
• Ability to communicate and present information effectively and concisely, both internally within a team environment, and externally with our clients 
• Demonstrate initiative to suggest and implement new ideas 
• Strong interpersonal and priority-setting skills to identify and determine steps needed to accomplish assigned tasks and execute with minimal feedback 
• Ability to work in a fast-paced, dynamic environment 

What we offer:

• A competitive salary and benefits package (health, dental, and vision insurance) 
• A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week 
• An inclusive environment with a team of passionate and talented individuals 
• Opportunities for personal and professional growth, with access to industry events and conferences 
• A supportive company culture that values collaboration, innovation, and communication 
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation Range:

We offer a starting annual salary of $70, ,000 CAD

Total compensation includes salary, bonus, benefits, and other perks