Call Centre Specialist

18 hours ago

Québec, Quebec, Canada Brand Logistics Group Inc Full time $40,000 - $60,000 per year

Brand Logistics Group Inc, a trusted provider of logistics and supply chain solutions, is seeking a dedicated and customer-focused Call Centre Specialist to join our growing team. This role is ideal for someone who values professionalism, enjoys working with people, and is committed to delivering high-quality service to clients.

What You'll Do:

  • Act as the first point of contact for clients by phone, email, and in-person.
  • Provide timely, professional, and accurate responses to client inquiries.
  • Maintain strong relationships with customers by ensuring their needs are met and issues are resolved quickly.
  • Coordinate with internal teams to ensure smooth service delivery.
  • Assist in preparing and updating client records and documentation.
  • Support administrative tasks related to client accounts and logistics processes.

What We're Looking For:

  • Previous experience in customer service, client relations, or administrative support (logistics industry experience is an asset but not required).
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency with computer applications (MS Office, email, CRM systems).
  • A team player with the ability to work independently in a fast-paced environment.

Interested candidates are invited to submit their application directly through Indeed by clicking the Apply button.

Job Types: Full-time, Part-time

Pay: From $24.61 per hour

Benefits:

  • Casual dress
  • Company events
  • Employee assistance program
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Education:

  • DCS / DEC (preferred)

Language:

  • English (preferred)

Work Location: In person

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