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Detail Shop Clerk

2 weeks ago

Brampton, Ontario, Canada OPENLANE Full time $40,000 - $60,000 per year

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful.

We're a technology company

building the world's most advanced—and
uncomplicated—digital
marketplace for used vehicles.

We're a data company

helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we're an innovation company

accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders.

We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity.

We seek to understand and improve our customers' experience.

Smart Risk-Taking.

We transform risk into progress through data, experience, and intuition.

Fearless Ownership.

We deliver what we promise and learn along the way.

What We Offer:

  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*Job Profile:*

*We're Looking For:*

We are seeking a detail shop clerk with experience in general office administration who will be responsible for supporting our reconditioning shop operations. You will be involved in preparing quotes for detailing services,  creating work orders, posting charges, responding to inquiries from internal and external clients, and running production reports for the Detail Supervisor.

*You Are:*

  • **Customer Focused.

You will provide customers with a great experience by responding quickly and following through with requests.
- Organized.

You will be responsible for detailed administrative tasks, and can comfortably pause work to respond to customer inquiries.
- Team Oriented.

You will proactively communicate with other team members including: sales, commercial accounts, and accounting to support our customer service needs.**

*You Will:*

  • Provide excellent customer service when responding to customer inquiries, obtaining vehicle and requested service information and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions
  • Prepare estimates/quotes for service, updating and monitoring Portal and VTrace to respond to tags, ETC's, and approved work orders
  • Accurately enter information into our systems for recon services, including posting charges related to materials, supplies, and production for dealer, retail, and commercial customers in accordance with Service Level Agreements (SLAs) and company procedures
  • Generate reports for Detail Supervisor including outstanding jobs to complete
  • Update production details into AMS and VTrace, and other data entry tasks related to detail shop operation

*Must Haves:*

  • 1-2 Years' of related experience in an administrative capacity
  • Strong customer service and communication skills
  • Able to efficiently respond to various requests at one time

*Nice to Haves:*

  • Prior experience in a similar role or within OPENLANE
  • Familiarity with Google Suite
  • Experience with AMS, VTrace, and other OPENLANE systems

Sound like a match? Apply Now - We can't wait to hear from you