Manager Special Event

Work Location:
Toronto, Ontario, Canada

Hours
37.5

Line Of Business
Financial Crimes & Fraud Mgmt

Pay Details
$76,800 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
Department and Position Overview:
Reporting to Senior Manager, GPS Employee Protection Programs, the Manager Special Event & Travel Security will work in cooperation with GPS management and GPS teams to support post-incident risk mitigation and life safety programs.

The Manager works across functional teams of highly-skilled professionals in gathering critical information that allows TDBG to properly identify and mitigate threats to its personnel, business operations and physical assets in North America and Internationally. The Manager role will also support both regional and national security programs.

Job Description Summary
Provide day-to-day team leadership of a team, to ensure effective and efficient delivery of physical security support of Special Events and Employee business travel. Maintain the TD Bank Special Events and Travel Security team including oversight of day to day operations, performance management, initiative and solution development and the application of TD risk management practices to incidents. Responsible for satisfying the safety and security needs of TD Bank for the protection of employees and events, visitors, vendors, and assets as required.

Customer

• Manages key programs, initiative and projects that provide support to GPS and Internal Stakeholders.
• Provides internal event planners and travelling employees (across all business lines) with security and risk management advice, guidance and solutions.
• Create and oversee security plans and treatments for large scale TDBG special events
• Lead a team to achieve business / operational objectives, maintain effective day-to-day delivery of quality service consistent with business objectives
• Directly supports Protective Services programs for efficient execution of program delivery
• Maintain incident tracking, provides stakeholder notifications, reporting, and performs analysis using historical data
• Oversee all aspect of the Travel Security and Special Event related procedures and guidelines to ensure consistent and appropriate support is provided.
• Contributes to the implementation and maintenance of a best in class Travel Security Program
• Monitor and support TD's business travel footprint by identifying travel to regions with heightened risk; providing both proactive and reactive support to travelling employees.
• Identification of TD traveler assets during incidents, safety confirmation of employees in regions of incidents, and providing advice and support for travelers will also be required.
• Prepare personalized written travel briefings for employees travelling to high risk regions for business travel, as well as travel briefings for senior executives in support of the Executive Protection Program (EPP).
• Lead and coach the team and ensure transparent, open and constructive performance conversations
• Validate request for authenticity, thoroughness and conformance to TD Polices, GSI's procedures and legislated regulations
• Manages and facilitates approvals and distribution of reports as required.

Shareholder

• Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
• Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
• Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
• Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
• Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations.
• Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
• Resolve escalated matters and refer complex issues / situations beyond own level of expertise
• Ensure adherence to operating standards and processes – perform quality checks and validation of work
• Review and/or update procedures ensuring all functions and systems are well documented
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
• Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
• Identify operational issues and recommend improvements, may provide support during implementation of new process changes
• Apply knowledge of systems, programs and services, and external requirements, in achieving efficiency and productivity objectives for the group
• Ensure that employees are aware of the impact of their work on the activities of others outside of their function/unit
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee Team

• Lead and support a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Contribute to the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Ability to present and make recommendations to senior management and executives
• Ensure an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and Lines of Business.
• Leads a team and oversees complex or diverse operations or functional area - impacts a significant part of the organization and entails leading teams in completing multiple step transactions / processes / activities that may involve numerous systems and/or jurisdictions, and range in complexity from medium to high
• Requires strong process management knowledge and understanding of the business and operational function areas supported
• Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handles critical and/or high-risk issues, determining the most appropriate course of action for resolution
• Generally, reports to a Group Manager / Senior Manager

EXPERIENCE & EDUCATION:
Undergraduate degree or relevant professional certifications, designations, or equivalent required

• 3-5+ years relevant experience

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec Only)
Sans Objet