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Collections Supervisor

2 weeks ago

Greater Toronto Area ON, Canada Total Credit Recovery Ltd Full time

Join Our Team as a Collections Supervisor

Are you an experienced Collections professional looking to take the next step in your career? We are seeking a dynamic Collections Supervisor to join our team.

Why Join Us?

  • Competitive Compensation: Enjoy competitive salary packages supplemented by lucrative performance-based Incentives.
  • Flexible Work Environment: Enjoy the benefit of working from the comfort of your own home with a robust support system to ensure your success. All you need is a dedicated workspace and a reliable internet connection.
  • Growth Opportunities: At TCR we value growing our employees. We provide education and training opportunities for advancement, as well as prioritizing internal promotions.

Key Responsibilities:

  • Coordinate and communicate with TCR's management team.
  • Support the hiring and onboarding process.
  • Coaching agents to success (i.e., KPIs, compliance, negotiation skills).
  • Administrative functions including creating, reporting on, and managing the team's support desk.
  • Support production needs and perform calls, if necessary.
  • Handle escalated customer calls, and collections calls, as needed.
  • Other duties as assigned by Collections Manager or Department Director.

Qualifications:

  • Minimum one (1) year experience handling 3rd party collections.
  • Previous supervisory/managerial experience would be an asset.
  • Experience working with CUBS software.

Requirements:

  • Must pass a thorough criminal background check and credit assessment.
  • Availability to work evenings and Saturdays on a rotating schedule.
  • Reliable high-speed internet connection.
  • Access to a device that can be compatible with DuoMobile App, required for secure communications .

If you are ready to take the next step in your career and be part of a thriving team, we want to hear from you Apply today for the Collections Supervisor position and take the next step in your professional journey with us

Debt #Collection #Collections #Supervisor #CollectionsSupervisor #TotalCreditRecovery #DebtCollection

Job Types: Full-time, Permanent

Pay: $35,000.00-$40,000.00 per year

Experience:

  • Third Party Collections: 1 year (required)

Location:

  • Greater Toronto Area, ON (required)

Work Location: Remote