Groups - Sunwing Weddings Administrator

About Us:

Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".

The Opportunity:

As the group Sales Sunwing Weddings Administrator you will Generate customer loyalty through excellence in customer service, efficiency, expertise, and product knowledge. Administer and manage the travel aspect of each wedding group end to end with great attention to detail ensuring accuracy and customer satisfaction.

What You'll Do:

• Respond to incoming customer inquiries (SWW Queue or SWW email inbox) and Administer/Maintain pertinent details for each wedding group.
• Provide excellence in customer service for the purpose of generating new sales by building customer loyalty and retention.
• Counsel all guests with regards to travel requirements, insurance (TICO related)
• Provide proof of payment and confirmed travel details once guests are booked
• Manage multiple payments from individual guests
• Create and maintain group bookings in Sunwing Booking System.
• Attend trainings as assigned by management and Group Sales Trainer.
• Maintain product knowledge and participate in ongoing training as scheduled
• View Product Webinars
• Organize information provided for quick reference when required
• Keep current promotions on hand for quick reference.
• Stay current on procedural changes and updates
• Work through challenges or escalations by thinking outside of the box and being creative.

What You'll Need:

• Minimum 1-year telephone sales and customer service experience or related experience
• Pleasant telephone manner, excellent communication skills and enjoys working directly with customers
• Detail oriented, organized and capable of multi-tasking
• Demonstrates initiative with problem solving and decision-making skills
• Is comfortable working with numbers, numeric
• Ability to work well under pressure, be flexible, reliable & prioritize workload
• Experience with MS Office (email, Word, Excel)
• Knowledge of Soft Voyage TTS an asset
• TICO certification required

What We Offer:

• Remote and Hybrid Work Opportunities
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel-loving team
• Great travel perks
• Free Parking
• Open concept, collaborative workspace
• See for yourself @sunwinglife

We thank all who apply however only those who meet the qualifications will be contacted.

Diversity, equity, and inclusion - Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team. Violence and harassment prevention and response - We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions. Total wellbeing - Our approach is for holistic opportunities to help employees Be EPIC and Be Well. Learning and development - Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.

We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email